AYESHA SULTANA

Work History

Aliesa Auto General Est. From 2023 to Present

07.2023 - Current

Manage daily office operations & Maintaining filing system, Act as a point of contact, answering phones, responding to emails, and directing inquiries.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions, stocking and shipment receiving.
preparing purchase orders for vehicles or parts, processing invoices, assisting with accounts payable/receivable, and generating financial reports for management review.
Established workflow processes, monitored daily productivity, and activities.
Reduced costs by negotiating vendor contracts for product supplies and services.
Monitoring stock levels, ordering parts, supplies, and equipment, liaising with vendors and service providers.
Maintaining comprehensive and confidential records of all service activities, customer information, inventory, and employee files both in paper and digital formats.
Completed bi-weekly payroll for employees.
Streamlined office processes by implementing efficient organizational systems and procedures.

S.T.T TOURS &TRAVEL

04.2012 - 10.2021

Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
Managed high-volume ticket sales periods calmly and efficiently, maintaining exceptional customer service under pressure.
Manage visa application processes for individual and corporate clients for umrah.
Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Assisted executive management with special projects as needed to support overall business objectives, prepare & maintain relevant documentation for online submission for the next level to be processed..
Implemented new software systems,( Tally erp 9, Visa online Application) increasing efficiency in daily operations and record-keeping tasks.
Resolved financial discrepancies and customer billing issues with timely attention.
Monitoring a team of 15+ administrative and travel staff, assigning responsibilities, conducting performance reviews, and providing on-the job training.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Support the management with administrative planning and operational decisions.

TRANS OCEANIC TRAVELS

09.2007 - 12.2010

Manage reservations and issue electronic tickets (e-tickets) across a spectrum of international airline carriers.
Facilitate the end-to-end booking process, including PNR creation and ticket issuance, for global flight itineraries.
Utilize Global Distribution Systems (GDS) to secure flight segments and process ticketing for all international routes.
Oversee comprehensive international flight reservation management and documentation issuance.
Helping clients plan and book vacations, creating personalized itineraries for activities like holiday and excursions.
designing packages, advice on destinations, travel insurance, visa processes, creating itineraries based on client badgets and desires.

AIRTEL LANDLINE & BROADBAND CONNECTION.

03.2005 - 06.2007

Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Retaining the broadband connection by solving issue for prospects.
Verifying reasons for cancellation, Solving billing issue's and complaints effectively.
Modem installation, Monitoring the Waiver and disconnection log.
Releasing and barring of incoming and outgoing calls.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Reduced customer complaints by providing clear explanations on products, services, and policies.
provide Landline connection and reconnection through logs. Maintain Technical service log & making reports.

QATAR AIRWAYS (PSSA)

03.2003 - 11.2004

Provide customer service, processing bookings and sales, and ensuring smooth travel operations for passengers.
Effectively communicate with international passengers, airline staff and supervisors.
Provide accurate information on flight schedules, fares, baggage policies, and travel requirements.
Use reservation systems to check availability, make bookings, and issue tickets.
Resolve customer issues and complaints efficiently.
Maintain up-to-date knowledge of airline policies, procedures, and promotions.
Ensures compliance with security regulations.