AYESHA AIJAZ ANSARI

Root Cause Analysis (RCA):
Conduct thorough investigations to identify the root causes of quality
issues and incidents.
Collaborate with cross-functional teams to gather relevant data and
insights.
Document findings and recommend corrective actions to prevent
recurrence.
● KPI – Collection, Analysis and Benchmarking
Identify and define relevant KPIs across different departments (e.g.,
finance, operations, sales, HR).
Develop and implement data collection methods and processes for
tracking KPIs.
Regularly collect, update, and maintain KPI data from multiple sources.
● Drafting Case Reports:
Prepare detailed and accurate case reports based on RCA findings.
Ensure reports are comprehensive, well-organized, and meet internal
standards.
Present the case reportsto the Quality Assurance Manager and relevant
stakeholders.
● OVR Master List Tracker:
Maintain and update the OVR Master List Tracker to monitor the status
of reported incidents.
● Tracker for updated Policies, Process flow, forms, TOR, manuals,
Consent forms, checklists, circulars, contracts and references.
Ensure all entries are accurate and up to date.
Generate periodic reports to track trends and highlight areas of
improvement.
● Nursing Department Daily Instrument Checklist:
Develop and manage a daily instrument checklist for the Nursing
department using Excel.
● ICU Facility Rounds:
During the rounds in the ICU, I witnessed and participated in the
stringent standards necessary to provide the best patient care. My duties included:
● Monitoring Equipment and Medication:
Ensured that all medical equipment was in good working order and that pharmaceuticals were stored properly and within their shelf life.
● Compliance Check: Audits
Ensuring that ICU regulations were followed, including personnel wearing personal protective equipment (PPE) and adhering to cleanliness standards. Conducted DHA Audits for multiple departments.
● Documentation Evaluation:
Assisting with the evaluation of patient charts and medical recordsto
verify that they contain correct and up-to-date patient information,
allowing for effective communication within the care team.

As an HR intern, I played a pivotal role in supporting the HR team by actively contributing, to achieve the Emirates International Accreditation Certification (EIAC).
Roles & Responsibilities
● Assisted in the documentation process for new hires, ensuring accurate completion of joining reports and clearance forms.
● Facilitate the collection of employee credentials such as passports,
photographs, and ILOE (Involuntary Loss of Employment) certificates for
renewal purposes.
● Created and maintained Excel sheets to record employee document
submissions, ensuring data accuracy and confidentiality.
● Organized and managed various HR forms including clearance, exit - interview forms, joining reports, interview feedback, and medical
application forms.
● Supported the development and maintenance of documentation required
for EIAC accreditation, including employee records, training logs, and
compliance reports.
● Segregated active and inactive cases, maintaining organized records for
efficient retrieval.
● Ensure timely completion and filing of OPPE (Ongoing Professional Practice
Evaluation) forms for doctors.
● Distributed employee ID cards to new hires and managed the naming of
employee files according to their employee ID for easy retrieval.
● Provided administrative support to the HR team as needed

• Title - Understanding the implementation of HMIS System with respect to Patient Care & Satisfaction.
• Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
• Collected information from patients via face-to-face or telephone interviews.
• Shared communications between medical staff and patients.
• Completed and processed forms for insurance billing and special claims.

• Roles and Responsibilities
• Preparing the employee files for NABH Accreditation (Audit) in a proper format
• Joining of new employees by explaining them the joining kit
• Preparing record on excel sheet for employee ID Cards
• Distributing Appointment Letters to the Employees
• Background Verification of the Employees
• Updating the Insufficiency Tracker based on the documents submitted by the employees
• Updating the files with the new employee code
• Getting the clearance form filled by the employees.