AYGUL JUMANAZAROVA
Customer Experience & Sales Specialist
Dubai
Summary
Multilingual service expert with over 5 years of experience across the UAE, China, and Turkmenistan. Proven ability to increase customer satisfaction and drive sales performance (up to +25%). Skilled in resolving complaints, handling high-volume communication across platforms, and delivering excellent support in dynamic work environments. Strong team player with hands-on experience in social media engagement, CRM tools, and administrative support. Fluent in English, Russian, and Turkmen; advanced Chinese, and committed to delivering service excellence in fast-paced environments.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Customer Support Representative (Freelance)
E-commerce Business Via TASC Outsourcing
02.2025 - 04.2025
- Managed inbound and outbound customer communication via phone,messaging apps and email.
- Delivered fast, polite and solution-oriented service to a diverse client base in the UAE.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Sales & Client Experience Manager
"Salkyn Otag" Individual Enterprise
02.2023 - 01.2025
- Sold air conditioning systems and related services ' (installation, maintenance, repair) to individual and corporate clients.
- Built and maintained strong B2B relationships with office, retail stores and service centers.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Increased monthly sales by 25% through proactive follow-ups and personalized service.
- Managed company's Instagram page, responded to direct messages, published offers and service updates and engaged with the audience.
English Language Teacher
Private English Language Center ( 环球少儿国际英语）
10.2019 - 12.2021
- Taught English to children and teenagers (6-16) in both group and one-on-one settings.
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Adapted teaching methods to suit different learning styles and language levels.
- Helped students prepare for international examinations such as Cambridge English and TOEFL Junior.
Restaurant Supervisor
"Canakkale" Turkish Restaraunt
03.2019 - 09.2019
- Supervised front-of-house operations, ensuring smooth and efficient service during peak hours.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Managed a team of waiters, hostesses, and kitchen staff, including scheduling and daily task coordination.
- Welcomed guests, resolved service issues, and ensured a high standard of customer of customer satisfaction.
- Handled reservations, special requests, and VIP guests with professionalism.
- Assisted in staff training, onboarding, and maintaining hygiene and quality control standards.
Education
BBA - International Relations
University of International Business And Economics
Beijing, China 04.2001 -
Certificate - Chinese Language Certificate Program
Nanjing Normal University
Nanjing, China02-2019
Skills
Customer Support &Service Excellence
Tools & Platforms
Microsoft Office, Google Workspace, WhatsApp Business, Instagram, Zoom, Canva, CorelDraw, Email Automation Tools
Timeline
Customer Support Representative (Freelance)
E-commerce Business Via TASC Outsourcing
02.2025 - 04.2025
Sales & Client Experience Manager
"Salkyn Otag" Individual Enterprise
02.2023 - 01.2025
English Language Teacher
Private English Language Center ( 环球少儿国际英语）
10.2019 - 12.2021
Restaurant Supervisor
"Canakkale" Turkish Restaraunt
03.2019 - 09.2019
BBA - International Relations
University of International Business And Economics
04.2001 -
Certificate - Chinese Language Certificate Program
Nanjing Normal University
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