Ayman Almir Ghaleb
Abu Dhabi,United Arab Emirates
Summary
Dynamic professional with a strong foundation in effective communication skills and customer relationship management. Demonstrates expertise in customer needs assessment, persuasive presentation and sales, and problem-solving. Proven leadership and team building abilities, consistently remaining calm under pressure to deliver exceptional results. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Shift in-charge
Al Ansari Exchange LLC
Abu Dhabi, UAE
02.2022 - 08.2025
- Customer Assistance and Support: Welcome customers, understand their needs, and guide them to the appropriate services.
- Transaction Processing: Handle money transfers, currency exchange, and salary disbursements accurately.
- Issue Resolution: Address customer complaints effectively and provide suitable solutions.
- Promotion of Services and Products: Introduce customers to new services and offers, encouraging them to benefit from these options.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Travel Agent
OBIDA Travel agency and car rental SDN BHD
Kuala Lumpur, Malaysia
11.2019 - 01.2021
- Plan and book travel arrangements (flights, hotels, tours).
- Provide destination info and handle customer inquiries.
- Manage car rental bookings and agreements.
- Offered 24 and 7 support to travellers, alleviating stress during emergencies.
- Handle payments, documentation, and customer concerns.
- Managed client complaints professionally, restoring trust and confidence.
- Built lasting relationships with clients, fostering loyalty and repeat business.
Sales Consultant
MUDAH SDN BHD
Kuala Lumpur, Malaysia
12.2017 - 09.2019
- Effectively utilized CRM software to manage customer interactions, track sales pipelines, and identify potential upselling opportunities.
- Demonstrated a deep understanding of automotive products and features, providing expert guidance to customers and addressing their specific needs.
- Collaborated effectively with team members to achieve shared sales goals and foster a positive work environment.
- Dealt with customer queries effectively, maintaining high quality service standards.
Education
High School Diploma - Faculty of Travel and Tourism
Al Baath University
01.2011 - 10.2015
General Secondary School Certificate - literary
Qutaiba Bin Muslim Albahly
Syria 09.2009 - 08.2010
Primary/Grade School -
Mohi Aldeen Watafh
09.2006 - 04.2008
Skills
- Effective communication skills
- Customer relationship management
- Customer needs assessment
- Persuasive presentation and sales
- Leadership
- Team building
- Problem-solving
- Calm under pressure
Languages
English: Fluent
Arabic: Native
Certification
AI 1million promoter
Timeline
Shift in-charge
Al Ansari Exchange LLC
02.2022 - 08.2025
Travel Agent
OBIDA Travel agency and car rental SDN BHD
11.2019 - 01.2021
Sales Consultant
MUDAH SDN BHD
12.2017 - 09.2019
High School Diploma - Faculty of Travel and Tourism
Al Baath University
01.2011 - 10.2015
General Secondary School Certificate - literary
Qutaiba Bin Muslim Albahly
09.2009 - 08.2010
Primary/Grade School -
Mohi Aldeen Watafh
09.2006 - 04.2008
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