Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant
Ayman Almir Ghaleb

Ayman Almir Ghaleb

Abu Dhabi,United Arab Emirates

Summary

Dynamic professional with a strong foundation in effective communication skills and customer relationship management. Demonstrates expertise in customer needs assessment, persuasive presentation and sales, and problem-solving. Proven leadership and team building abilities, consistently remaining calm under pressure to deliver exceptional results. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Shift in-charge

Al Ansari Exchange LLC
Abu Dhabi, UAE
02.2022 - 08.2025
  • Customer Assistance and Support: Welcome customers, understand their needs, and guide them to the appropriate services.
  • Transaction Processing: Handle money transfers, currency exchange, and salary disbursements accurately.
  • Issue Resolution: Address customer complaints effectively and provide suitable solutions.
  • Promotion of Services and Products: Introduce customers to new services and offers, encouraging them to benefit from these options.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Travel Agent

OBIDA Travel agency and car rental SDN BHD
Kuala Lumpur, Malaysia
11.2019 - 01.2021
  • Plan and book travel arrangements (flights, hotels, tours).
  • Provide destination info and handle customer inquiries.
  • Manage car rental bookings and agreements.
  • Offered 24 and 7 support to travellers, alleviating stress during emergencies.
  • Handle payments, documentation, and customer concerns.
  • Managed client complaints professionally, restoring trust and confidence.
  • Built lasting relationships with clients, fostering loyalty and repeat business.

Sales Consultant

MUDAH SDN BHD
Kuala Lumpur, Malaysia
12.2017 - 09.2019
  • Effectively utilized CRM software to manage customer interactions, track sales pipelines, and identify potential upselling opportunities.
  • Demonstrated a deep understanding of automotive products and features, providing expert guidance to customers and addressing their specific needs.
  • Collaborated effectively with team members to achieve shared sales goals and foster a positive work environment.
  • Dealt with customer queries effectively, maintaining high quality service standards.

Education

High School Diploma - Faculty of Travel and Tourism

Al Baath University
01.2011 - 10.2015

General Secondary School Certificate - literary

Qutaiba Bin Muslim Albahly
Syria
09.2009 - 08.2010

Primary/Grade School -

Mohi Aldeen Watafh
09.2006 - 04.2008

Skills

  • Effective communication skills
  • Customer relationship management
  • Customer needs assessment
  • Persuasive presentation and sales
  • Leadership
  • Team building
  • Problem-solving
  • Calm under pressure

Languages

English: Fluent
Arabic: Native

Certification

AI 1million promoter

Timeline

Shift in-charge

Al Ansari Exchange LLC
02.2022 - 08.2025

Travel Agent

OBIDA Travel agency and car rental SDN BHD
11.2019 - 01.2021

Sales Consultant

MUDAH SDN BHD
12.2017 - 09.2019

High School Diploma - Faculty of Travel and Tourism

Al Baath University
01.2011 - 10.2015

General Secondary School Certificate - literary

Qutaiba Bin Muslim Albahly
09.2009 - 08.2010

Primary/Grade School -

Mohi Aldeen Watafh
09.2006 - 04.2008

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Ayman Almir Ghaleb