AYMAN EL SAHMARANY
Dubai
Summary
Strong self-motivated individual with a proven track record, I'm focused on stepping toward successes and goals achievement. I am well organized, happy to work under pressure, tight to deadlines and very keen to work in a challenging fast-moving environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Client Advisor
THAT CONCEPT STORE - Majid Al Futtaim Lifestyle
Dubai
2023.11 - Current
- Identified client needs with precision, enhancing product recommendation accuracy.
- Maintained comprehensive knowledge of products to provide informed suggestions.
- Streamlined customer service procedures to enhance efficiency.
- Developed tailored financial plans for individual client needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Upheld high standards of communication and professionalism whilst interacting with clients.
Sales Associate
SHARAF DG
Dubai
2022.06 - 2023.08
- Successfully achieving the sales target on monthly basis.e appliances..
- Successfully achieving the sales target on monthly basis
- Consistently exceeded monthly and quarterly sales targets by an average of 10% over the past years.
- Demonstrated in-depth knowledge of home appliances, providing customers with comprehensive information on features, benefits, and installation procedures.
- Resolved a complex customer complaint, turning a dissatisfied customer into a loyal advocate.
- Successfully upsold extended warranties and service plans, increasing overall revenue by 20%.
Sales Associate
Yas Perfumes
Dubai
2021.10 - 2022.05
- Responsible for sales at 4 different locations: Midrif City Center, Dubai Festival City, Wafi Mall Dubai and Dubai Mall as I was on rotation.
- Sending daily reports, updates and feedbacks to management about sales status.
- Opening and closure of CRM, coordination with IT teams and mall management.
- Handling a complete operation on my own and achieving sales targets.
- Appointed as branch manager at Dubai Festival City branch.
- Participated in marketing campaigns launched by the company and proposed ideas that can increase sales.
- Supported in video editing related to marketing campaign.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant up sells.
Education
Civil Engineering -
University Of Balamand
2015.01 - 2017.01
Lebanese Baccalaureate - undefined
Saint Joseph School
Skills
- NEGOTIATION
- ORGANIZATION
- RELATIONSHIP BUILDING
- COMMUNICATION
- EMOTIONAL INTELLIGENCE
- PROBLEM SOLVING
Languages
English
Fluent
Arabic
Native
French
Advanced
Timeline
Client Advisor
THAT CONCEPT STORE - Majid Al Futtaim Lifestyle
2023.11 - Current
Sales Associate
SHARAF DG
2022.06 - 2023.08
Sales Associate
Yas Perfumes
2021.10 - 2022.05
Civil Engineering -
University Of Balamand
2015.01 - 2017.01
Lebanese Baccalaureate - undefined
Saint Joseph School