Ayman Elzemiti
Operations Manager
Abu Dhabi
Summary
Strategic Retail & Head Office Operations Leader with 15+ years’ experience managing cross-departmental functions and multi-location retail environments. Proven track record in leading HR, Finance, Marketing, Supply Chain, and IT operations from the head office while ensuring efficiency, compliance, and profitability across 16+ retail outlets. Skilled in strategic planning, SOP implementation, KPI monitoring, and organizational transformation to drive sustainable growth.
Overview
18
18
years of professional experience
7
7
Certificates
2
2
Language
4
4
years of post-secondary education
Work History
Operations Manager
Exotic Colors Trading LLC
04.2019 - Current
- Oversaw Head Office operations, managing HR, Finance, Marketing, Supply Chain, and Sales departments to align with business objectives.
- Directed strategic planning and performance monitoring for 16 retail locations through centralized reporting and guidance.
- Implemented SOPs and centralized policies at the head office, ensuring compliance and consistency across all departments.
- Supervised budgeting, payroll, and P&L; analysis with the finance team to optimize costs and resources.
- Partnered with HR to lead recruitment, onboarding, and employee performance evaluations.
- Coordinated with Marketing to launch corporate-level campaigns, ensuring alignment between brand strategy and retail execution.
- Established monthly cross-department KPI reviews to identify gaps and deploy corrective measures.
- Reported to senior management with strategic dashboards and performance insights.
- Led crisis management and business continuity planning from the head office, ensuring operational resilience.
Senior Marketing Executive
Exotic Colors Trading LLC
Abu Dhabi
07.2017 - 04.2019
- Managed head office marketing operations, ensuring consistency across 16 POS outlets.
- Coordinated with operations and sales departments to align marketing with business goals.
- Developed centralized social media strategies, reinforcing corporate identity and driving store traffic.
- Enhanced customer engagement through the implementation of targeted social media campaigns and content strategies.
- Completed and submitted monthly and yearly reports to support executive decision making.
Graphic Designer & Marketing Executive
Gulf Axis Foundation
Abu Dhabi
03.2010 - 05.2017
- Delivered marketing campaigns that increased client leads by 50%.
- Directed creative outputs for ads, packaging, and in-store displays.
- Strengthened brand presence through SEO and content marketing (+40% traffic).
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
Sales Assistant
Vodafone Egypt
Cairo
01.2008 - 02.2009
- Enhanced customer engagement, raising satisfaction scores by 15%.
- Delivered product demos and managed orders, reducing errors by 20%.
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Bachelor of Law - Law
Zagazig University
Egypt 09.2003 - 09.2007
Skills
Operations management
undefinedCertification
AI starter kit AI starter kit - ALX South Africa
Accomplishments
- Reduced operational expenses by 25% by streamlining branch operations.
- Supervised team of 70 staff members.
- Promoted to operations manger after 2 years with the company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Software
Zoho Invnetory
CRM
Zoho Expenses
Zoho Recruit
Zoho Marketing Plus
Zoho People
Adobe Creative Cloud
Microsoft 365
Erply
Greythr
Timeline
AI starter kit AI starter kit - ALX South Africa
03-2025
Simple Finance - Khalifa Fund
11-2024
Operations Manager
Exotic Colors Trading LLC
04.2019 - Current
Content Marketing: Social Media
07-2018
Senior Marketing Executive
Exotic Colors Trading LLC
07.2017 - 04.2019
Graphic Designer & Marketing Executive
Gulf Axis Foundation
03.2010 - 05.2017
Professional Diploma in Web designs
07-2009
Mastering PHP & MySQL
04-2009
Professional Diploma in Graphic Design
01-2009
International Computer Drivers License
09-2008
Sales Assistant
Vodafone Egypt
01.2008 - 02.2009
Bachelor of Law - Law
Zagazig University
09.2003 - 09.2007
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