AYMAN EZZAHIR
bank officer
DUBAI
Summary
Skilled bank officer with 11 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
Overview
14
14
years of professional experience
Work History
Bank Officer
EMIRATESNBD BANK
06.2015 - Current
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks .
- Accurately maintaining records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Assisting clients with various questions and concerns related to their accounts and bank products.
- Helping customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Junior Officer, Cashier and AML Coordinator
UAEEXCHANGE LLC
04.2012 - 05.2015
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Investigating suspicious transactions for potential fraud
- Reviewing customers’ financial transactions to determine if there are any signs of money laundering or other illegal activity taking place
- collecting the necessary supporting documents and invoices from the customers . to make sure that's all transactions are error free and submits to central bank rules and policies .
- handling complaints and requests from customers and resolving the issues.
- handling cash and performing all related financial and non financial transaction
- selling cards and bank checks ( MC-DDS-travelling checks) and FX
Lobby Concierge
MAZAGAN PALACE AND CASINO
09.2009 - 02.2010
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
Associate in Hotels Managements - Hospitality
Hospitality Management School
ELJADIDA MOROCCO06.2010
Associate of Science - Economics
Qadi Ayyad University
ELJADIDA MOROCCO 06.2009
High School Diploma -
Errazi High School
Eljadida MOROCCO 06.2005
Skills
- Due Diligence
- strong communications skills
- Banking Financial Software( CRM , FINNACLE , MS OFFICE and OTHERS RELATED SOFTWARE)
- Time Management
- Complex Problem-Solving
- Attention to Detail
- Customer Needs Assessments
- Call and Email Handling
- Great team player
- smart worker
- Customer Transactions
- Legal Considerations
- Verbal and Written Communication
- PowerPoint Presentations
- Collaborative Environments
- Employee Motivation
- Company Valuations
- Problem-Solving Skills
- Client Service
- Risk Management
- Customer Accounts Management
- Organizational Systems
- Community Reinvestment Act
- Staff Training
- Community Relations
- Records Management Systems
- Electronic Filing System
hobbies
MMA and KICKBOXING
CHESS
BOOKS
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Bank Officer
EMIRATESNBD BANK
06.2015 - Current
Junior Officer, Cashier and AML Coordinator
UAEEXCHANGE LLC
04.2012 - 05.2015
Lobby Concierge
MAZAGAN PALACE AND CASINO
09.2009 - 02.2010
Associate in Hotels Managements - Hospitality
Hospitality Management School
Associate of Science - Economics
Qadi Ayyad University
High School Diploma -
Errazi High School
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