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AYMAN MEDAKA
IT Manager
Dubai,UAE
Summary
An IT Manager with 17 years of experience in the IT field. Gained Vital knowledge with advanced techniques in constructing IT Infrastructure and data centres, as well as in software processes and executions such as ERP, ECM solutions, monitoring and supporting desktop/laptop tools. Applied knowledge in drafting IT business-related contracts and AMCs. Preparing the IT department's annual budget, and trained staff members on IT system technologies and securities. In addition, have played an instrumental role in team building with commendable management and have furthered experience in IT information security and cybersecurity as well.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
IT Manager
Drake & Skull International PJSC
Dubai
2 2024 - 4 2024
- Improved system uptime to 99.9%, enhancing business operations and reducing downtime costs by 48%.
- Directed team in the implementation of 20 Servers and technology projects, varying in scope from infrastructure upgrades to cloud migrations.
- Optimized network and system performance by troubleshooting issues, implementing security patches, and conducting maintenance tasks, resulting in a 30% reduction in downtime and a 15% improvement in overall system efficiency.
- Spearheaded development of comprehensive IT policies, procedures, and manuals, enhancing security and streamlining operations
- This initiative resulted in a 25% reduction in security incidents and a 20% increase in operational efficiency, ensuring compliance with industry standards.
IT Manager
Al Masaood National General Contracting LLC
Dubai
07.2017 - 02.2024
- Implemented comprehensive IT policies and procedures to standardize operations and ensure compliance, leading to a remarkable 30% reduction in security incidents and an impressive 20% improvement in audit scores within just six months.
- Implemented cybersecurity measures that reduced data breaches by 40% and increased system security compliance by 25%, safeguarding company data and enhancing overall security posture.
- Directed IT team workflows and established priorities, resulting in a 50% increase in project completion efficiency and consistently meeting objectives ahead of deadlines.
- Reviewed and updated disaster recovery plans, reducing downtime during emergencies by 50% and ensuring 99.9% system availability.
- Led IT department operations, planning, and projects, resulting in a 60% increase in project completion rate
- Successfully deployed equipment and allocated IT personnel for new system launches, reducing implementation time by 30% and improving system performance by 25%.
- Managed company-wide change management efforts for new system installations, operating system updates, and other major technical changes, resulting in a 30% reduction in deployment time and a 20% increase in user satisfaction.
- Successfully executed 25 IT projects annually, ranging from system upgrades to full-scale digital transformations.
IT Manager
Al Sarh Contracting LLC
Dubai
01.2016 - 06.2017
- Improved operational continuity by 100% by configuring and installing backup and disaster recovery solutions.
- Designed and implemented an ERP system for 200 employees, migrating from conventional to REALSOFT using MS SQL.
- Handled configuration and installation of 10 Server Backups and Disaster Recovery solutions, ensuring data integrity.
- Successfully managed IT operations and infrastructure budgets of AED 500K across various departments, skillfully optimizing resource allocation for maximum cost-effectiveness.
- As part of my responsibilities, ensured comprehensive CCTV coverage across all projects and camps
- This approach resulted in vigilant surveillance and robust security monitoring, safeguarding valuable assets and personnel.
EDP Senior Officer
Cscbank sal
Beirut
01.2008 - 11.2015
- Achieved a 30% increase in operational efficiency by diligently following programmed instructions and creating routines.
- Enhanced operational efficiency by 30% through adherence to programmed instructions and established routines.
- Produced and verified 1000 reports/statements, resulting in resolution of key discrepancies and maintaining data integrity.
Education
Bachelor of Science - Computer Science
01.2007 - 01.2015
Skills
Enterprise Architecture
Time management abilities
Excellent Communication
System Integration
Infrastructure Planning
Team building
Team Development
Cybersecurity Management
IT Governance
ITIL Framework
Business Analysis
Disaster Recovery
Enterprise Architecture
Accomplishments
- Digital Transformation: We streamlined paperwork processes, resulting in a 70% reduction in administrative tasks. As a result, downtime for each task or payment decreased by 60%. Additionally, applicants now have clear visibility into the status of their applications.
- ERP Implementation: Successful implementation and Integration between multiple systems and tools that result in increase company visibility for their projects purchases and revenue.
- Uptime Improvement: Boosted system uptime to 99.9%, cut downtime costs by 48%
- Security Incident Drop: Reduced security incidents 30%, audit score up 20%
- Crisis Management: Halved emergency downtime, ensured 99.9% system availability
- Major Project Success: Executed 25 IT projects annually, enhanced security by 40%
Books
- CISSP - ISC2
- Cloud Computing for Dummies
Passions
- Technology and Engineering
- Cybersecurity and Ethical Hacking
- Sports (Football and Basketball)
Awards
- IT Manager of the year 2024 (CXO/DX)
- IT Manager of the year 2023 (CXO/DX)
- CIO of the year 2023 (GECMEDIA Group)
- CIO of the year 2022 (GECMEDIA Group)
- CIO of the year 2021 (GECMEDIA Group)
Training
- Cybersecurity Professional
- Complete ITIL Foundations
- CompTIA Security+
Certification
Cybersecurity Professional
Interests
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
CompTIA Security+
04-2024
Cybersecurity Professional
07-2022
IT Manager - Al Masaood National General Contracting LLC
07.2017 - 02.2024
IT Manager - Al Sarh Contracting LLC
01.2016 - 06.2017
EDP Senior Officer - Cscbank sal
01.2008 - 11.2015
IT Manager - Drake & Skull International PJSC
2 2024 - 4 2024
Arab Open University - Bachelor of Science, Computer Science
01.2007 - 01.2015