Ayman Momin
Summary
A highly motivated and adaptable Team Leader and Sales Manager with more than 9 years of experience in Customer service across Banking and Service Industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Supervisor& Patient Care Co- Ordinator
Orthosports
04.2024 - Current
1. Team management-
- Recruit, Train, and supervise call center staff.
- Schedule shifts and ensure adequate coverage.
- Monitor team performance and provide coaching or disciplinary action when necessary.
2. Performance monitoring -
- Set KPIs such as average handling time, call resolution and customer satisfaction.
- Use call monitoring tools to review performance.
- Generate and analyze performance reports.
3. Customer service quality -
- Ensure consistent and high quality Customer service.
- Handle escalated customer issues and complaints.
- Improve process to enhance the customer experience.
4. Compliance & Policy -
- Ensure adherence to company policies and legal regulations
(e.g data protection,tele marketing laws)
- Update staff on new procedures or policy changes.
- Patient care Co-ordinator -
Patient Communication - Explain Treatment plans, procedures & follow up care in clear terms.
Appointment scheduling - Schedule and co-ordinate appointments, procedures and follow-ups
Ensure timely referrals to specialist.
Team Sales Manager
Thomsun Group [ Better life clinic ]
11.2022 - Current
- Developed innovative marketing campaigns to drive substantial sales.
- Set budget and monitored expenses to run profitable department.
- Used Facebook, Instagram and YouTube to promote products and events.
- Motivate sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- .Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
Preferred Relationship manager
HDFC BANK
08.2022 - 10.2022
- Executed , Organized and managed the relations with the Corporate clients, included in the entrusted client portfolio. I executed the budget and commercial task.
- Achieved the budget and commercial targets assigned to my portfolio.
Associate Key Relationship Manager
ICICI Prudential Life Insurance co ltd
04.2016 - 07.2022
- Handling the Portfolio of high net worth customers of the bank.
- Providing excellent service to all customers at bank.
- Adept at maintaining high customer satisfaction level and developing effective customer engagement policies.
Education
PGDBA - Marketing
Symbiosis center for distance learning
2021
BBA - Bachelor of Business Administration
RIT
2016
Skills
- Team Handling
- Time Management
- Cross selling
- Productivity Improvement
- Training and Development
- Sales Strategies & hitting quotas
Certification
Regional Initiatives
- Achieving the Regional achievers conclave Yuva contest award in ICICI Pru. life insurance co. Ltd- August [2016]
- Award of Outstanding Performer in the month of march 2018 1st Rank
- Banca Achievers –
- Exemplary Performance in Banca achievers – July 2018 & Aug 2018
- Achieving the Regional achievers conclave Yuva contest award in ICICI Pru. life insurance co. ltd - September [2018]
- I- CONTRIBUTE CHAMPION –
- Certificate of excellence for achieving 100% target of YTDDecember [2018]
- Achieving the I AM FINISHER Contest in March -2019 Got rewarded with Top category
- Achieving Exemplary Performance Certificate In I solution Product – Month of July 2019
- I- CONTRIBUTE CHAMPION –
- Certificate of excellence for achieving 100% target of Month of July 2019
- Achieving MY PRIDE OUR GLORY [19 years of company] Contest in February 2020 Got rewarded with Top category
- Achieving I'M A FINISHER THE MAHIWAY award for highest achievement in March-20
- Striker of the Match Award Aug & Dec2020 (Zonal topper )
- Achieving MY PRIDE OUR GLORY [20 years of company] Contest in February 2021 Got rewarded with Top category
- Got rewarded In TOP category Contest - March hai to Mumkin Hai [March2022]
- Achieving MID YEAR CHALLENGE award in May 2022
HDFC BANK Achievement -
- Qualifying DIL SE DIWALI Contest with achieving 286% achievement.
Thomsun Group Achievement -
- Rewarded as a Performer of the month Feb -2023
Affiliations
INTERNATIONAL INITIATIES
Certificate of Honour for outstanding performance in DIL DHADKNE DO Initiatives [Sept – Dec, 2018] [Pan India – 5th Rank]
Education
other,other
Accomplishments
Performance Rating Year wise –
1 Achieving A1 Rating in Year 2017 -18
2 Achieving A1 Rating with Promotion in Year 2018-19 (level 2)
3 Achieving A1 Rating in Year 2019-20
4 Achieving A1 Rating with Promotion in Year 2020-21 (level 3)
5 Achieving A 2 Rating in Year 2021-22
6 Promoted as Team Sales Manager in Year 2023 (BLC Clinic - Dubai )
7 Got Increment in 2024-2025
Timeline
Call Center Supervisor& Patient Care Co- Ordinator
Orthosports
04.2024 - Current
Team Sales Manager
Thomsun Group [ Better life clinic ]
11.2022 - Current
Preferred Relationship manager
HDFC BANK
08.2022 - 10.2022
Associate Key Relationship Manager
ICICI Prudential Life Insurance co ltd
04.2016 - 07.2022
BBA - Bachelor of Business Administration
RIT
PGDBA - Marketing
Symbiosis center for distance learning
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