Ayman Qasim
Customer Service Representative
Sharjah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Abu Dhabi Islamic Bank
Sharjah
10.2017 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Science - Accounting And Business Management
Yarmouk University
Jordan 04.2001 -
Skills
Sales Project Management
Accomplishments
- During the Pandemic 2020 - 2021, I achieved 412% of my sales target, highest record till date.
- Stood out as a Top Achiever, exceeding sales KPIs.
- Leveled with the competition within 3 months of working on a rigorous sales campaign.
Increased Client Satisfaction through the provision of Excellent Sales and after Sales Services and maintained it since 2020
Trainings
- Digital Marketing
- Work Ethics
- Fraud Risk Management
- Handling Complainants - Essentials
- Customer Service Quality
Personal Information
DOB: 27.09.1993
Nationality: Jordanian
Visa Status: Employment Visa
Timeline
Customer Service Representative
Abu Dhabi Islamic Bank
10.2017 - Current
Bachelor of Science - Accounting And Business Management
Yarmouk University
04.2001 -
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