Ayman Qasim

• Conducted preliminary customer due diligence (CDD) and assisted in onboarding clients in compliance with local and international KYC/AML regulations.
• Supported Compliance Manager in monitoring transactions for suspicious activity and prepared initial reports for internal review.
• Assisted in performing gap analyses on internal policies vs. regulatory requirements and recommended process improvements.
• Maintained up-to-date records for regulatory filings, audit logs, and internal compliance documentation.
• Participated in regulatory audits and inspections by preparing required documentation and responding to information requests.
• Collaborated with front-line staff to ensure understanding and implementation of compliance controls and ethical banking practices.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services and company information.