Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Aymen Mejri

Dubai,uae
Aymen Mejri

Overview

11
years of professional experience
7
years of post-secondary education

Work history

Emirates Airlines
Dubai, UAE

Airport services supervisor
07.2022 - Current

Job overview

  • Generic
    - Ensure availability of full complement of staff (escalating to Resource Allocators where necessary) especially during peak hours. Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Support agents & senior agents team members in the achievement of their accountabilities ensuring that they are fully briefed/debriefed in relation to their provision of superior customer service, and maintenance of standards, as per the Standard Operating Procedures (SOP).

    - Support staff performance evaluation process by ensuring reviews are conducted, or contributed to, for team members in accordance with corporate standards and within the stipulated time limit. Establish Development Plans for frontline staff. Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.

    - Identify system/operational lapses in the service and work towards service improvement by recommending corrective measures whilist preserving customer services standards as well as on-time performance.
  • Gates
    - On arrival flights, check for availability of stipulated facilities eg baby strollers, arrival staff in rotunda, positioning of staff to meet special needs passengers etc.

    - Ensure standard operating procedures are followed at all times by close supervision of the boarding process eg pre-boarding checks/announcements, zone boarding, document checks, hand baggage collection etc.

    - Communicates with various other EKAS and dnata sections on operational problems as well as in ensuring an on-time departure eg Dispatcher, Hub Control, Transfer Desk etc

    - Ensure flight safety and security through maintaining strict control over APP/API checks, flight coupon reconciliation and head count confirmation.

    - Assist the Ground Dispatcher with positioning and removal of aerobridge on both arrival and departure flights as per standard operating procedure.

    - With minimal escalation to Duty Officers, manage stressful departure situations at the gate, including denied boarding and downgrading of passengers, gate changes and flight delays, short/rush connections and off-loading of passengers. Wherever possible, these situations must be handled, preserving customer service standards and on-time performance. Ensure immediate follow-up actions are taken, where required, in effort to recover the service.

Emirates Airlines
Dubai, uae

Senior airport services agent
07.2015 - 06.2022

Job overview

Emirates Airlines
Dubai, uae

Airport services agent
06.2013 - 07.2015

Job overview

Education

Sijoumi High School
Tunisia

Bachelor of Science from geology
09.2003 - 06.2009

University overview

Edith Cowan University
Australia

Diploma from Aviation Security Management
09.2019 - 07.2020

University overview

Skills

Provide independent decision making and strong leadership to the team , to achieve consistently high quality services to our customers, in compliance with Standard Operating Procedures, Emirates Goals and Keys to Success Support, motivate and mentor others, specifically new starters Ensure real on-time deployment of team members at designated area, and that they adhere to the Safety Policy and Security Standards of the company

Languages

Arabic
Native
English
Fluent
French
Advanced

Timeline

Airport services supervisor
Emirates Airlines
07.2022 - Current
Edith Cowan University
Diploma from Aviation Security Management
09.2019 - 07.2020
Senior airport services agent
Emirates Airlines
07.2015 - 06.2022
Airport services agent
Emirates Airlines
06.2013 - 07.2015
Sijoumi High School
Bachelor of Science from geology
09.2003 - 06.2009

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Aymen Mejri