AYOUB BOUFTILA
ABU DAHBI,UAE
Summary
Dedicated professional with a strong foundation in customer service and hospitality standards, adept at managing front desk security protocols and email correspondence. Demonstrates exceptional communication, problem-solving, and time management skills, ensuring reliable punctuality and flexibility in high-pressure environments. Proficient in Windows Operating System and Microsoft Office, with a keen ability to analyse information and document effectively. Committed to leveraging interpersonal skills and teamwork to enhance operational efficiency while pursuing opportunities for career advancement.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Safety and Security Training
SWISSPORT HANDLING
Fez, Morocco
03.2017 - 04.2017
- Developed and implemented comprehensive safety training programmes for new employees.
- Conducted regular safety drills and security exercises to enhance team preparedness.
- Reviewed and updated safety protocols to ensure compliance with industry regulations.
- Facilitated workshops on emergency response procedures to improve team awareness.
Receptionist
Grand Millennium Alwahda
Abu Dhabi, UAE
12.2022 - 09.2025
- Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
- Managed phone calls and inquiries, directing them to appropriate departments efficiently.
- Coordinated appointment scheduling, optimising front desk operations and guest satisfaction.
- Assisted with administrative tasks, maintaining organised records and documentation.
- Handled guest complaints professionally, providing solutions to enhance overall experience.
- Monitored lobby area, ensuring cleanliness and readiness for incoming guests.
Receptionist (Internship)
Across Hotel
Fez, Morocco
05.2022 - 06.2022
- Welcomed guests upon arrival, ensuring a pleasant and efficient check-in experience.
- Managed incoming calls and directed enquiries to appropriate departments for timely assistance.
- Assisted in maintaining cleanliness and organisation of reception area to enhance overall guest satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest requests and resolve issues promptly.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
Administrative Assistant and Reception Coordinator (Internship)
Sufi Music Festival
Fez, Morocco
07.2021 - 08.2021
- Managed reception area by greeting visitors and directing inquiries efficiently.
- Coordinated scheduling of meetings and events to ensure smooth operations.
- Assisted in preparation of promotional materials and communications for events.
- Organised administrative tasks such as filing and data entry to maintain records.
Reception Department Intern
SAHRAI Fez Hotel
Fez, Morocco
02.2021 - 03.2021
- Assisted guests with check-in and check-out processes to ensure smooth arrivals and departures.
- Handled incoming calls and inquiries, providing accurate information regarding hotel services and amenities.
- Coordinated room reservations and updated booking systems to maintain accurate availability records.
- Managed guest requests and complaints promptly, ensuring high levels of customer satisfaction.
Administrative Assistant and Reception Coordinator (Internship)
Sufi Music Festival
Fez, Morocco
10.2019 - 11.2019
- Managed reception area by greeting visitors and directing inquiries efficiently.
- Coordinated scheduling of meetings and events to ensure smooth operations.
- Assisted in preparation of promotional materials and communications for events.
- Organised administrative tasks such as filing and data entry to maintain records.
- Maintained inventory of office supplies and equipment to support daily activities.
- Assisted with budget preparations enabling effective financial planning.
Customer Relations Department Intern
MARRIOTT Fez Hotel
Fez, Morocco
03.2019 - 04.2019
- Assisted in resolving guest inquiries and complaints to enhance overall satisfaction.
- Coordinated with various departments to ensure seamless service delivery during peak times.
- Managed daily administrative tasks including data entry and maintaining guest records.
- Developed strong relationships with guests to foster loyalty and repeat visits.
Intern
SWISSPORT Company
Fez, Morocco
01.2018 - 02.2018
Education
European Master - Management and Tourism Strategies
ISTH institute
Fez, Morocco 01.2019 - 01.2021
European Bachelor's Degree - Tourism and Hospitality
ISTH
FEZ, MOROCCO 01.2018 - 01.2019
Cabin Crew Diploma - Steward
AEROSUP institute of Airline and Maritime Hospitality
Fez, Morocco 01.2016 - 01.2018
First year - Software Engineer
ESISA Higher School of Engineering in Applied Sciences
Fez, Morocco 01.2015 - 01.2016
High School Diploma - Science Major
OMEGA high school
01.2014 - 01.2015
Skills
- Windows Operating System
- Teamwork
- Problem solving
- Time management
- Documentation skills
- Ability to work under pressure
- Flexible
- Customer Service
Custom
- Cinema
- Music
- Games
- Books
- Swimming
- Soccer
Personal Information
- Date of birth: 11/29/96
- Nationality: Moroccan
Languages
English
Fluent
French
Fluent
Arabic
Native
Spanish
Elementary
Affiliations
- Soccer
- Cinema
- Books
- Swimming
References
References available upon request.
Timeline
Receptionist
Grand Millennium Alwahda
12.2022 - 09.2025
Receptionist (Internship)
Across Hotel
05.2022 - 06.2022
Administrative Assistant and Reception Coordinator (Internship)
Sufi Music Festival
07.2021 - 08.2021
Reception Department Intern
SAHRAI Fez Hotel
02.2021 - 03.2021
Administrative Assistant and Reception Coordinator (Internship)
Sufi Music Festival
10.2019 - 11.2019
Customer Relations Department Intern
MARRIOTT Fez Hotel
03.2019 - 04.2019
European Master - Management and Tourism Strategies
ISTH institute
01.2019 - 01.2021
Intern
SWISSPORT Company
01.2018 - 02.2018
European Bachelor's Degree - Tourism and Hospitality
ISTH
01.2018 - 01.2019
Safety and Security Training
SWISSPORT HANDLING
03.2017 - 04.2017
Cabin Crew Diploma - Steward
AEROSUP institute of Airline and Maritime Hospitality
01.2016 - 01.2018
First year - Software Engineer
ESISA Higher School of Engineering in Applied Sciences
01.2015 - 01.2016
High School Diploma - Science Major
OMEGA high school
01.2014 - 01.2015
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