Ayra Cassey Santos
Administrative
Dubai
Summary
Passionate Administrative with 7 years experience supporting in team members and level executives in area such as documentations, making quotations & deliveries, invoicing , generating the honorariums/ contracts. Proven ability to be detailed person and to manage any supporting needs to the company. Highly organized, self - motivated , dedicated person. Seeking to have growth and improve skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sales Administrative Assistant
Novartis Healthcare Incorporated, Philippines
Makati City
05.2020 - 02.2022
- Created and maintained reports, documents and presentations to assist with administrative support.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Collected and maintained file of receipts to coordinate expense report submission.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Issuing sales transaction invoices.
- Maintaining and updating sales and customer records.
- Supporting the sales department with other administrative tasks, if requested.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Preparing and checking payments due to dealers
- Key production order in SAP
- Maintain and update all Procurement Data into system (such as Suppliers, Quotations, POs, Customer data, etc.
- Process Contracts/Honorariums of the assigned Medical Representative/Doctors.
Administrative Assistant Manager
Sharif Carpentry & Décor / Joints Timber Trading LLC, Dubai United Arab Emirates
dubai
10.2015 - 12.2019
- Resolved administrative problems by coordinating preparation of quotations, deliveries and identifying solutions.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Mainly role is Administrative (Issuing Delivery Orders)
- Generating invoices (Sales Invoices, Receipts)
- Arranging order
- General office duties
- Filing of correspondence/ documents
- Monitoring and maintain level of office stationery and supplies
- Updating records
- Perform / Maintain other clerical receptionist such as Data Entry, Filing , Photocopying
- Collating, Faxing, and Scannning
- Prepare Quotations then send to the customers for approval
Customer Service Officer / Receptionist
Mister Fresh Hypermarket Dubai, United Arab Emirates
01.2015 - 08.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Keeping updated all departments with respective duties
- Closing of all cash transactions upon shift change
- Alloting of duties for different shifts
- Reporting daily updates on working schedule to the management
- Meeting and greeting customers
Customer Relationship Officer
Delsan Office System Incorporated, Philippines
Makati City
09.2012 - 08.2014
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries
- Answer all the inquiries from customers
- Assist in keeping the reception area clean and tidy, at all times
- to provide them with information to address inquiries regarding products and services.
- In additional deal with and help resolve any customer complaints
- maintain customer databases
- Keep records of customer interactions or transactions
- Receive and sort daily /deliveries/couriers
Purchasing Support /Documentation Staff Member
Sanyo Seiki Stainless Steel, Philippines
Manila
02.2011 - 09.2012
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Verifies purchase requisitions by comparing items requested to the master list
- Forwards available inventory items by verifying stock, scheduling delivery
- Prepares purchase orders by verifying specifications and price
- Obtains purchased items by forwarding orders to suppliers, monitoring and expediting orders
- Verifies receipt of items by comparing items received to items ordered
- Authorizes payment for purchases by forwarding receiving documentation
Administrative Assistant /Receptionist
Aspinall Marketing Incorporated, Philippines
Makati City
01.2010 - 01.2011
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Keep filing/document management system for electronic and paper documents organized
- Monitor and order office supplies, manage client orders
- Distribute/file all incoming emails
- Copying, typing, faxes, and filing.
- May have some or all responsibility for department supplies and inventories.
- Tracks status and orders, purchases, maintains or distributes as needed.
- Update and maintain databases such as mailing lists, contact lists and client information.
Education
Bachelor of Science - Bachelor Science in Tourism
Lyceum of The Philippines, Manila
Intramuros, Manila 10.2008 - 05.2012
Skills
Documentation and control
Timeline
Sales Administrative Assistant
Novartis Healthcare Incorporated, Philippines
05.2020 - 02.2022
Administrative Assistant Manager
Sharif Carpentry & Décor / Joints Timber Trading LLC, Dubai United Arab Emirates
10.2015 - 12.2019
Customer Service Officer / Receptionist
Mister Fresh Hypermarket Dubai, United Arab Emirates
01.2015 - 08.2015
Customer Relationship Officer
Delsan Office System Incorporated, Philippines
09.2012 - 08.2014
Purchasing Support /Documentation Staff Member
Sanyo Seiki Stainless Steel, Philippines
02.2011 - 09.2012
Administrative Assistant /Receptionist
Aspinall Marketing Incorporated, Philippines
01.2010 - 01.2011
Bachelor of Science - Bachelor Science in Tourism
Lyceum of The Philippines, Manila
10.2008 - 05.2012
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