AYRA CASSEY SANTOS
Dubai,United Arab Emirates
Summary
Detail-oriented professional with strong administrative skills and extensive experience in data entry, invoicing, and billing. Proficient in Microsoft Office, customer relationship management systems, and SAP Accounts Payable, with a proven ability to manage records, prepare documents, and process orders efficiently. Demonstrates exceptional teamwork and independence while maintaining accuracy in accounting basics and records management. Adept at fostering positive customer relations and ensuring seamless invoice processing to support organisational goals. Self-motivated with a commitment to delivering high-quality results in dynamic environments.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work History
Office Admin Assistant
Peristylia FZ LLC
Dubai, United Arab Emirates
09.2022 - 04.2025
- Compile and update employee records
- Creating Managing TALLY accounts
- Petty cash data entry
- Creating and maintaining files and records in Order
- Scheduling meetings and appointments
- Organizing Studio Library (Samples & Display Materials)
- Update sample file thru checking of Studio Library
- Contributed towards positive work culture by helping organize team-building activities.
- Preparation of Sales invoice and Delivery orders (for factory)
- Requesting sample items to suppliers (for project)
- Process Contracts and Quotations to Clients
- Preparing quotation to suppliers
- Manage Inventory for Office Supplies
- Creating Local Purchase order
- Provided comprehensive administrative support during company events and meetings.
- Streamlined filing system, resulting in easier access to important documents.
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
- Updated company databases by inputting new employee contact information and employment details.
Sales Administrative Assistant
Novartis Healthcare Incorporated
Makati City, Philippines
05.2020 - 03.2022
- Issuing sales transaction invoices
- Maintaining and updating sales and customer records
- Supporting sales department with other administrative tasks, if requested
- Contacting customers by phone or email to answer queries and obtain missing information
- Preparing and checking payments due to dealers
- Key production order in SAP
- Maintain and update all Procurement Data into system (Suppliers, Quotations, Purchase Order, Customer data,
- Process Contracts/Honorariums of Assigned Medical Representative/Doctor
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and clear communications.
Administrative Assistant
Sharif Carpentry & Décor / Joints Timber Trading LLC
Dubai, United Arab Emirates
10.2015 - 12.2019
- Mainly role is Administrative (Issuing Delivery Orders)
- Generating invoices (Sales Invoices, Receipts)
- Arranging order
- General office duties
- Filing of correspondence/ documents
- Monitoring and maintaining level of office stationery and supplies
- Collating, Faxing, and Scanning
- Prepare Quotations then send them to customers for approval
- Managed customer orders and invoices to reduce financial discrepancies.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Supported accurate record-keeping with proficient data entry skills.
- Updated company databases by inputting new employee contact information and employment details.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
Customer Service Officer / Receptionist
Mister Fresh Hypermarket
Dubai, United Arab Emirates
01.2015 - 08.2015
- Keeping updated all departments with respective duties
- Closing of all cash transactions upon shift change
- Allotting of duties for different shifts
- Reporting daily updates on working schedule to management
- Meeting and greeting customers
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
Receptionist / Customer Relation
Delsan Office System Incorporated
Makati City, Philippines
02.2013 - 10.2014
- To provide them with information to address inquiries regarding products and services
- In additional deal with and help resolve any customer complaints
- Maintain customer databases
- Keep records of customer interactions or transactions
- Receive and sort daily /deliveries/couriers
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained organized reception area for professional business environment.
- Assisted with administrative tasks, improving overall functionality of office.
Administrative Assistant Cum Receptionist
Aspinall Marketing Incorporated
Makati City, Philippines
07.2012 - 01.2013
- Keep filing/document management system for electronic and paper documents organized
- Monitor and order office supplies, manage client orders
- Distribute/file all incoming emails
- May have some or all responsibility for department supplies and inventories
- Tracks status and orders, purchases, maintains, or distributes as needed
- Update and maintain databases such as mailing lists, contact lists and client information
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
Education
Bachelor of Science - TOURISM
LYCEUM OF THE PHILIPPINES
MANILA 06.2012
Skills
- Customer relationship management systems
- Invoicing and billing experience
- Data inputting
- Accounting basics
- Records management
- Document preparation
- Invoice processing
- Data Entry
- Order processing
- SAP Accounts Payable
- Self-motivation
Timeline
Office Admin Assistant
Peristylia FZ LLC
09.2022 - 04.2025
Sales Administrative Assistant
Novartis Healthcare Incorporated
05.2020 - 03.2022
Administrative Assistant
Sharif Carpentry & Décor / Joints Timber Trading LLC
10.2015 - 12.2019
Customer Service Officer / Receptionist
Mister Fresh Hypermarket
01.2015 - 08.2015
Receptionist / Customer Relation
Delsan Office System Incorporated
02.2013 - 10.2014
Administrative Assistant Cum Receptionist
Aspinall Marketing Incorporated
07.2012 - 01.2013
Bachelor of Science - TOURISM
LYCEUM OF THE PHILIPPINES
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