Fathimathul Safa
Sharjah ,UAE
Summary
A dynamic professional with 3 years of experiance as an Customer Service Agent having an Extensive background in project management and leadership, a bold analytical thinker with high energy an an innate ability to influence decisions and gain the trust of pears, clients, and management teams.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Front Office Coordinator
Edwin Academy
05.2021 - 01.2023
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in company database.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Conducted research to assist with routine tasks and special projects.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Representative /Receptionist
Mizone Innovation
12.2020 - 11.2021
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
Education
High School - COMMERCE
NATIONAL INSITITUTE OF OPEN SCHOOLING
INDIA 04.2001 - 04.2018
Skills
- Active listening
- Problem solving
- Critical thinking skills
- Communication Skills
- Building customer royalty
- Computer skills
- Customer service skills
- Interpersonal skills
- Leadership
- Management skills
- Problem solving skills
- Teamwork and Collaboration
- Self-Motivated
- Time management
- Transferable skills
- Call Forwarding
- Memoranda Preparation
- VoIP Phone System Knowledge
- Microsoft Office
- Written and verbal communication skills
- Report preparation
- Microsoft Excel / word / Email
- Digital marketing
- Strong time management
- Administrative support
Languages
English
Hindi
Urdu
Arabic
Korean
Malayalam
Italian
Certification
- Certified communication tutor
Custom
- Volunteering and community involvement
- Writing
- Blogging
- Marketing
- Learning languages
- Travel
- Photography
- Sports
- Gym and workouts
- Reading
Timeline
Front Office Coordinator
Edwin Academy
05.2021 - 01.2023
Customer Service Representative /Receptionist
Mizone Innovation
12.2020 - 11.2021
High School - COMMERCE
NATIONAL INSITITUTE OF OPEN SCHOOLING
04.2001 - 04.2018
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