Data visualization- Tableau, Looker & Ethena
Aysha Riyaz
Business Account Manager
Dubai
Summary
An Alumni of IIM Lucknow and a Harvard Certified Strategic Manager with 8+ years of cross-cultural experience. Currently working as an Account Manager at Talabat, managing key accounts, optimizing client performance, and driving business growth. Expertise in stakeholder management, logistics operations, business structuring, and digital transformation. Adept at program risk assessment, vendor management, and process optimization. Seeking a strategic leadership role to drive organizational success.An Alumni of IIM Lucknow and a Harvard Certified Strategic Manager with 8+ years of cross-cultural experience. Currently working as an Account Manager at Talabat, managing key accounts, optimizing client performance, and driving business growth. Expertise in stakeholder management, logistics operations, business structuring, and digital transformation. Adept at program risk assessment, vendor management, and process optimization. Seeking a strategic leadership role to drive organizational success.
Overview
8
8
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Account Manager
Talabat, Emirates
05.2021 - Current
- Managing a diverse portfolio of 300+ key accounts, ensuring timely communication and built long-term partnerships.
- Developed strategies to optimize performance and drive revenue growth.
- Led negotiations and implemented tailored business solutions.
- Provided strategic insights to senior management.
- Consistently surpassed company sales targets, exceeding goals by 100% or more each month.
Program Manager
Zomato
10.2019 - 02.2021
- Developed and maintained logistics workflows, procedures and reports of 45K riders.
- Managed multiple strategic projects with numerous sub-projects Like Zomato's acquisition of UberEats, Food Panda, Runnr and Tonguestun.
- Led strategic projects including acquisitions.
- Improved compliance management and risk exposure.
City Lead
Zomato
04.2018 - 09.2019
- Corresponded to make vital contribution in launch of Gujrat & Rajasthan Node, including Udaipur, Rajkot, Bikaner, Alwar, and Ajmer which resulted in additional 12% gain in overall organizational revenue
- Recognized as an Exemplary leader for Gujarat: the best performing region by overall revenue contribution of 26% and profitability among other regions.
- Achieved noticeable 8% increment in customer volume and partner experience by delivering effective funnel feedback to Product and Engineering team.
Senior Operations Manager
Zomato
06.2017 - 04.2018
- Handled customer operations by providing feedback on App experience to Product team.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Prepared reports for internal and external audits
Education
IIM LUCKNOW- Executive Programme - Advanced Program in Strategy For Leaders
IIM
04.2001 -
Bachelors of Business Administration -
IIMT University Ghaziabad
03.2013 - 01.2016
Skills
Account management
Client management
Performance monitoring
Problem-solving
Operations management
Business development and planning
Networking and relationship building
Sales strategies & process optimization
Critical & Analytical thinking
Software
Data Processing- Ms Excel, G-sheets
Product Visualization- Figma, Adobe & Axure
Certification
Strategy Planning and Execution- Harvard
Additional Information
I hold a valid driving license of UAE issued in Dubai 2022
Timeline
Account Manager
Talabat, Emirates
05.2021 - Current
Program Manager
Zomato
10.2019 - 02.2021
City Lead
Zomato
04.2018 - 09.2019
Senior Operations Manager
Zomato
06.2017 - 04.2018
Bachelors of Business Administration -
IIMT University Ghaziabad
03.2013 - 01.2016
IIM LUCKNOW- Executive Programme - Advanced Program in Strategy For Leaders
IIM
04.2001 -