AYSHA SIDDIQUA
Dubai,United Arab Emirates
Summary
Results-oriented Debt Collector with 4 years of experience and knowledge in the banking sector. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Debt Collector (FAB Process)
TELEPERFORMANCE GLOBAL SERVICES
Dubai
02.2019 - 07.2021
- Execution of Collection strategies to bring down the bucket balances to meet monthly targets.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- To work on given list of allocations and achieve monthly targets -Individual and Bucket-wise.
- Contacted customers to discuss about their overdue payments and collected employment and additional contact details for future follow-ups.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Educated customers about the importance of paying on due date in order to maintain good credit rating.
- Locate Customers using background checks, loan documents and other database.
- Ensure monthly processing deadlines are met as required.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Trained new collections representatives on collections processes to achieve production goals.
- Awarded as the top performer for the 2nd and 4th Quarterly awards in 2020
- Awarded as the best Quality performer for the month of March 2021.
Debt Collector( RAK Process )
Teleperformance Global Services
Dubai
05.2017 - 02.2019
- Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Addressed and resolved customer disputes to support favourable collection rates.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Worked in call-centre environment handling manual and automatically dialed outbound calls.
Education
Bachelor - Engineering
Srinivas Institute of Engineering and Technology
2016
Foundation degree - PCMB
St. Joseph's PU College
Madikeri 06.2010 - 03.2012
High School Diploma - High School
St. Joseph's Convent High School
06.2009 - 04.2010
Skills
- Accounts Receivable
- Self-directed
- Negotiation
- Collections systems and databases
- Team player
- Repayment plan negotiating
- Customer Communication
- Excel proficiency
- History research
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Urdu
Fluent
Certification
- Certified Global Islamic Banking and Finance, HRD trainings, Dubai
- Certified Software tester -SDET, Q-spiders Rajajinagar , Bangalore
Proficiency
*Good Knowledge in MS Excel, MS PowerPoint and MS Word.
*Data Entry and Management.
*Good Communication and Analytical skills.
Timeline
Debt Collector (FAB Process)
TELEPERFORMANCE GLOBAL SERVICES
02.2019 - 07.2021
Debt Collector( RAK Process )
Teleperformance Global Services
05.2017 - 02.2019
Foundation degree - PCMB
St. Joseph's PU College
06.2010 - 03.2012
High School Diploma - High School
St. Joseph's Convent High School
06.2009 - 04.2010
Bachelor - Engineering
Srinivas Institute of Engineering and Technology
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