AYSHA SURUMI
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DIYA GOLD&DIAMONDS
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Sales Promoter
Free Lance Sales
03.2021 - 01.2024
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Identified interest in customers by explaining products and services and initiating conversations.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
Education
Bachelor of Science -
SREE NARAYANA GURU COLLEGE
KOZHIKOODE KERALA INDIA07-2012
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Certification
CERTIFIED MAKEUP ARTIST COURSE
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Additional Information
UAE LICENCE
Timeline
Customer Service Representative
DIYA GOLD&DIAMONDS
04.2024 - Current
Sales Promoter
Free Lance Sales
03.2021 - 01.2024
CERTIFIED MAKEUP ARTIST COURSE
Bachelor of Science -
SREE NARAYANA GURU COLLEGE
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