Eissa Abdulla Al Hosani
Summary
Enthusiastic about thriving in a professional setting that nurtures skill development across diverse fields and fosters teamwork, I am dedicated to elevating my expertise to the pinnacle and continuously expanding my knowledge base.
Overview
8
8
years of professional experience
Work history
Customer Service Officer & Sales
Dubai Islamic Bank
01.2022 - 05.2025
- As a Customer Service Officer & Sales, my key accountabilities include:
- Customer Engagement: Interacted with customers to address inquiries and concerns, ensuring a high level of satisfaction.
- Issue Resolution: Effectively resolved customer complaints and collaborated with teams on complex issues.
- Record Management: Maintained accurate customer interaction records using CRM software.
- Performance Achievement: Achieved and exceeded sales targets, monitored key performance indicators (KPIs).
- Training Participation: Engaged in training sessions to enhance product knowledge and sales techniques.
IT Department
National Bonds
01.2021 - 12.2021
IT Department
Dubai World Trade Centre
01.2019 - 12.2019
Human Resources Department
Dubai Tourism Department
01.2018 - 12.2018
IT Department, Customer service
Dubai Airport Freezone
01.2017 - 12.2017
Education
Bachelor of Applied Science - IT | Applications Development
Higher College of Technology
High School Certificate - undefined
Al Noman Bin Basheer School
Skills
- Communication
- Teamwork
- Attention to detail
- Continuous learner
- Passion for technology
REFERENCE
Available upon request
Personal Information
- Date of birth: 03/29/98
- Nationality: UAE
- Marital status: Single
Timeline
Customer Service Officer & Sales
Dubai Islamic Bank
01.2022 - 05.2025
IT Department
National Bonds
01.2021 - 12.2021
IT Department
Dubai World Trade Centre
01.2019 - 12.2019
Human Resources Department
Dubai Tourism Department
01.2018 - 12.2018
IT Department, Customer service
Dubai Airport Freezone
01.2017 - 12.2017
Bachelor of Applied Science - IT | Applications Development
Higher College of Technology
High School Certificate - undefined
Al Noman Bin Basheer School
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