Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Azelma Halvadzic

Azelma Halvadzic

Dubai

Summary

Proven track record in enhancing customer satisfaction and safety, with notable experience at Emirates Airlines. Skilled in customer service and cultural awareness, demonstrated through exceptional in-flight service and adept handling of diverse customer needs.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Emirates Airlines
07.2023 - Current
  • Demonstrated flexibility and adaptability thru schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and following safety procedures.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Attendant

Flynas
04.2022 - 07.2023
  • responsible for safety and comfort of the passangers during the flight.
  • working closely with other crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Resolved passenger conflicts and medical emergencies during flights.

Hospitality Worker

Lantern
03.2016 - 09.2021
  • bartender, hookah master, ice cream vendor.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and build rappot with guests.

Education

Bachelor of Political Science - International Relations And Affairs

Faculty of Political Science
Sarajevo
07.2018

Skills

  • Customer Service
  • Cultural Awareness
  • Detail Oriented
  • Reliability and punctuality
  • Hospitality service expertise
  • Verbal and written communication

Languages

German
Intermediate (B1)
bosnian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Flight Attendant

Emirates Airlines
07.2023 - Current

Flight Attendant

Flynas
04.2022 - 07.2023

Hospitality Worker

Lantern
03.2016 - 09.2021

Bachelor of Political Science - International Relations And Affairs

Faculty of Political Science

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Azelma Halvadzic