Summary
Overview
Work History
Education
Skills
Timeline
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Aziza Mohsen

Aziza Mohsen

Administration
Dubai

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Receptionist Administrator

Tornado Cafee
Dubai
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Handled complaints and questions, and re-directed orders to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.

Secretary

Golden Investment
Damascus
07.2019 - 04.2022
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Internship Student

Falcon Technology
Damascus
02.2018 - 01.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Delivered clerical support by handling range of routine and special requirements.

Customer Service Representative

Syria Tel
Damascus
03.2017 - 01.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor - History

Al Baath University
Hems
09.2016 - 05.2019

Skills

Staff Management

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Timeline

Receptionist Administrator

Tornado Cafee
06.2022 - Current

Secretary

Golden Investment
07.2019 - 04.2022

Internship Student

Falcon Technology
02.2018 - 01.2019

Customer Service Representative

Syria Tel
03.2017 - 01.2018

Bachelor - History

Al Baath University
09.2016 - 05.2019

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