Aziza Mohsen
Administration
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Receptionist Administrator
Tornado Cafee
Dubai
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Handled complaints and questions, and re-directed orders to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
Secretary
Golden Investment
Damascus
07.2019 - 04.2022
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Internship Student
Falcon Technology
Damascus
02.2018 - 01.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
Syria Tel
Damascus
03.2017 - 01.2018
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor - History
Al Baath University
Hems 09.2016 - 05.2019
Skills
Staff Management
Workflow planning
Visitor access management
Appointment scheduling
Payroll and budgeting
Database administration
Documentation and control
Timeline
Receptionist Administrator
Tornado Cafee
06.2022 - Current
Secretary
Golden Investment
07.2019 - 04.2022
Internship Student
Falcon Technology
02.2018 - 01.2019
Customer Service Representative
Syria Tel
03.2017 - 01.2018
Bachelor - History
Al Baath University
09.2016 - 05.2019