Azmaan Sarim MG
Dubai
Summary
Dedicated IT Support Specialist with hands-on experience in managing Microsoft 365 environments, resolving technical issues, and ensuring seamless IT operations. Adept at troubleshooting hardware, software, and network problems. Demonstrates strong communication and problem-solving skills with a proven ability to support end-users effectively.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
Concentrix
09.2023 - 11.2024
- Provided technical support for Microsoft 365 services, including Teams, SharePoint, and Outlook, ensuring minimal downtime for end-users
- Diagnosed and resolved hardware, software, and network-related issues across the organization
- Collaborated with cross-functional teams to implement and optimize IT solutions
- Managed user accounts and permissions via Active Directory and Microsoft 365 Admin Center
- Maintained a ticketing system, ensuring issues were resolved within SLA timeframes
- Conducted training sessions for employees on Microsoft 365 tools to improve productivity
- Created and maintained technical documentation for internal use
Education
B.Sc. - Computer Science
06.2024
12th HSC - undefined
05.2021
- Score: 76% (7.6 GPA)
- GPA: 76%
10th SSLC - undefined
03.2019
- Score: 76% (7.6 GPA)
- GPA: 76%
Skills
- Microsoft 365 Administration
- Troubleshooting & Issue Resolution
- Operating Systems
- Ticketing Systems & SLA Management
- Active Directory Management
- Networking Basics
- Customer Support & Technical Documentation
Certification
- Microsoft 365 Fundamentals (if applicable)
- CompTIA A+ (if applicable)
- ITIL Foundation Certification (if applicable)
Languages
English
Tamil
Personal Information
Hobbies: Technology Blogs and Forums, Networking Labs and Simulations, Community Tech Support Volunteer
Timeline
IT Support Specialist - Concentrix
09.2023 - 11.2024
Islamiah Boys Higher Secondary School - 12th HSC,
Islamiah Boys Higher Secondary School - 10th SSLC,
- Microsoft 365 Fundamentals (if applicable)
- CompTIA A+ (if applicable)
- ITIL Foundation Certification (if applicable)
Islamiah College Autonomous - B.Sc., Computer Science
Similar Profiles
Alexandra GalesAlexandra Gales
Sales Advisor at ConcentrixSales Advisor at Concentrix
John Michael UlepJohn Michael Ulep
Real Time Analyst POC at ConcentrixReal Time Analyst POC at Concentrix
Veselin NenchevVeselin Nenchev
Account Executive at ConcentrixAccount Executive at Concentrix