Azqa Sohail
Customer Service representative
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ PRO Service
Amazon Attestation Company
03.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
Rent a Car
10.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Live Chat Agent
Mind Bridge Company
01.2019 - 03.2020
- Developed strong relationships with repeat customers by consistently delivering exceptional service experiences over time.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Researched customer inquiries to provide accurate and up-to-date information.
- Assisted customers with order placement, product returns and order tracking.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Education
High School Diploma -
Punjab Group of Colleges
Lahore 04.2001 -
Cebin Crew Certificate -
Avicog Aviation Institute
LAHORE 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Complaint resolution
Customer Relations
Paperwork Processing
Live chat support
Sales expertise
Sales closing
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Interests
Reading books
Travelling
Car Driving
Travelling
I would like to travel a world tour. Traveling has broadened my perspective and increased my appreciation for different cultures and ways of life.
Timeline
Customer Service Representative/ PRO Service
Amazon Attestation Company
03.2022 - 04.2024
Administrative Assistant
Rent a Car
10.2021 - 01.2022
Live Chat Agent
Mind Bridge Company
01.2019 - 03.2020
High School Diploma -
Punjab Group of Colleges
04.2001 -
Cebin Crew Certificate -
Avicog Aviation Institute
04.2001 -
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