Azza Abdelrahman Mohammed Osman
Account Manager
Dubai
Summary
Results-driven Key Account Manager with a proven ability to drive revenue growth and foster long-term client partnerships. Possessing a deep understanding of client needs, expertise in developing and executing strategic account plans that deliver measurable results. Proven track record of building strong relationships, exceeding sales targets, and optimizing account performance. Skilled at collaborating cross-functionally to ensure seamless project delivery and client satisfaction. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Sr. Account Manager
Odoo
Dubai, United Arab Emirates
06.2023 - Current
- Achieved 110% of target in Q4 2023, generating $90,000 in revenue. Delivered a remarkable 300% increase in Q1 2024 by managing multiple challenging markets. Secured $116,000 in revenue (130% of target) in Q2 2024 while focusing solely on Egypt.
- Identified and pursued new business opportunities within existing accounts resulting in onboarding and managing 300 contracts in just two quarters, surpassing company standards by a significant margin. Cultivated strong client relationships, resulting in seven new business referrals in Q2 2024.
- Led key account meetings to resolve concerns and optimize partner selection. Onboarded clients and facilitated smooth transitions, ensuring high satisfaction and retention.
- Worked closely with internal teams to address client feedback and ensure seamless project execution.
- Proactively led the onboarding and enablement of new and existing business partners, significantly enhancing their expertise in the product's functionality. This initiative improved their sales strategies and customer management skills, driving better performance and higher client satisfaction.
- Developed and executed comprehensive account plans aligned with client business objectives.
- Proactively managed client expectations and escalated issues as needed.
- Conducted regular account reviews to assess performance and identify areas for improvement.
- Recognized as a leader in the team, contributing to a positive and collaborative work environment.
- Stayed informed about industry trends and competitive landscape to maintain a competitive edge.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Aftersales Admin
Central Trading Company Ltd [Cummins Distr.]
Khartoum, Sudan
9 2022 - 4 2023
- Provided comprehensive administrative support to the service team, including appointment scheduling, document preparation, and customer inquiry management.
- Managed customer POs, ensuring accurate data entry and recordkeeping.
- Conducted performance analysis of the service team, identifying areas for improvement and implementing solutions.
- Leveraged data analysis tools (Excel, Power BI) to create informative dashboards, forecast sales, and support decision-making. Developed and delivered training materials to enhance team capabilities. Ensured compliance with Cummins Inc. policies and distributor requirements.
- Contributed to business development through customer correspondence and report generation.
- Implemented proactive maintenance programs, resulting in fewer service-related issues for clients.
Customer Support Intern
Central Trading Company Ltd. (CNH Distr.)
Khartoum, Sudan
08.2022 - 09.2022
- Developed customer service, data entry, and data analysis skills using Excel
- Assisted with accurate data entry and ensured database integrity
- Conducted outbound calls, collected customer information, and addressed inquiries while identifying potential sales opportunities
- Analyzed customer data to determine regional distribution, popular tractor models, and preferred purchase channels
- Prepared comprehensive reports for supervisor review
- Provided excellent customer service, promptly responding to inquiries, and conducting follow-ups.
Finance Intern
Dal Group
Khartoum, Sudan
05.2018 - 06.2018
- Gained solid understanding of financial statements, accounting principles, budgeting, forecasting, financial analysis, and risk management
- Understood basics of how to use financial software and other financial tools to track and manage financial data.
Education
Bachelor of Science - Business Administration And Management
Ahfad University For Women
04.2001 -
Skills
- Client Relationship Management
- Business acumen
- Solution selling
- Strategic account planning & development
- ERP Systems: Odoo, Oracle, SAP Business One, Microsoft 365
- Data Analysis: Microsoft Power BI
Sales expertise
Languages
Arabic
English
Volunteer Experience
Art Relief for Sudan Initiative, Collaborator/ Organizer, 04/2023, Present, Streamlined auction workflow and managed logistics for smooth processing of art donations., Expanded the initiative's network by engaging collectors and galleries worldwide., Coordinated team responsibilities and collaborated with artists to create successful promotional materials., Successfully garnered donations from around the world, raising an impressive amount of 10,000 USD, which was then directly contributed to hospitals in Sudan.
Timeline
Sr. Account Manager
Odoo
06.2023 - Current
Customer Support Intern
Central Trading Company Ltd. (CNH Distr.)
08.2022 - 09.2022
Finance Intern
Dal Group
05.2018 - 06.2018
Bachelor of Science - Business Administration And Management
Ahfad University For Women
04.2001 -
Aftersales Admin
Central Trading Company Ltd [Cummins Distr.]
9 2022 - 4 2023