AZZA FAISAL ALI
Dubai,UAE
Summary
Experienced ERP team leader and project manager with a track record of delivering successful projects. Experienced in planning and executing cross-functional projects aiming to leverage my expertise in consulting to help businesses optimize their operations and achieve their goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Partner Services Team Lead
Odoo Middle East
Dubai, UAE
10.2022 - Current
- Responsible for managing the Partner Services team, including hiring, training, coaching, and supervising team members.
- Monitored the performance of the team and individual team members regularly. This includes tracking key performance indicators (KPIs), providing feedback, and conducting performance reviews.
- Contributed to the development of the overall partner services strategy, including identifying opportunities for growth, new service offerings, and ways to improve the partner experience.
- Ensured that the Partner Services team operates in compliance with relevant regulations and company policies. Managed any potential risks associated with partner relationships or service delivery.
- Acted as an advocate for partners within the organization, representing their interests and ensured that their feedback is heard and addressed appropriately.
Project Manager
Odoo Middle East
Dubai, UAE
01.2021 - 09.2022
- Orchestrated the full-cycle migration from legacy systems to Odoo's new ERP platform, including comprehensive project planning, scope definition, and timely execution, aligning with business transformation objectives.
- Identified business requirements and captured the As-Is state vs. the digitized To-Be to prepare accurate BRD ensuring accurate scopes of work.
- Deployed full project management life cycle to ensure timely completion of projects, and improving team collaboration and productivity.
- Deployed project planning techniques including risk anticipation and assigning necessary controls, to identify potential bottlenecks, and taking necessary actions to mitigate projects’ escalations.
- Advised clients on best practices to streamline their operations, while managing their expectations based on predefined SLA’s which helps in maintaining positive relationships with clients.
- Participated in financial audits to ensure accuracy of financial reports, by reviewing and validating financial data, and identifying any discrepancies.
Environmental Consultancy
Bee’ah
12.2019
- Environmental consultancy research & innovation
- Provide environmental assessment and inspections to clients
- Waste management
- Site visits and following up with Bee’ah clients.
Safety intern
Asset Integrity Engineering (AIE)
- Involved in Risk Based Inspection (RBI) project for the client Dubai Petroleum (DP)
- Worked in a collaborative team in which involved data analysis, critical thinking and problem solving
- Making sure that the integrity of the asset is maintained using theoretical and actual assessments avoiding any failure due to corrosion in the oil & gas fields.
Education
Bachelor’s in Chemical Engineering -
AMERICAN UNIVERSITY OF SHARJAH
08.2014 - 05.2018
Skills
- MS Office
- Waterfall
- Scrum
- Gap Analysis
- Product Roadmaps
- Budgeting
- Scheduling
- ERP Implementation
- Risk Management
- Conflict Management
Custom
06/2016, 2018, Student Leadership Program, AUS, Volunteered in AUS Model United Nations (MUN), presenting the World Health Organization (WHO) community, Participated in all AUS orientation weeks for freshman students, Helping new international students settle into university life, Guiding new students on university processes 04/2016, 2017, Community Service, AUS, Participated in the annual program held by AUS – Feed the Needy Campaign, Participated in a voluntary work held by the community service in AUS – Hand in Hand: Renovating Orphan Homes
Timeline
Partner Services Team Lead
Odoo Middle East
10.2022 - Current
Project Manager
Odoo Middle East
01.2021 - 09.2022
Environmental Consultancy
Bee’ah
12.2019
Bachelor’s in Chemical Engineering -
AMERICAN UNIVERSITY OF SHARJAH
08.2014 - 05.2018
Safety intern
Asset Integrity Engineering (AIE)
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