Azza Ahmed Abdin Awad
Dubai
Summary
As experienced automotive service advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems, An effective leader with excellent communication, negotiation and relationship building skills, Available to join immediately
Overview
14
14
years of professional experience
Work History
AUTOMOTIVE SERVICE ADVISOR
Alrostamani Group
06.2016 - Current
- Manage administration
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service process
AUTOMOTIVE SERVICE ADVISOR
Golden Arrow
03.2015 - 04.2016
- Company Overview: Authorized Agent Toyota - Sudan
- Receipt of cars and make the check list
- Download customer Data in karridge System
- Follow-up process with the maintenance technicians.
- Authorized Agent Toyota - Sudan
AUTOMOTIVE SERVICE ADVISOR
JAC Motors
07.2014 - 06.2015
- Company Overview: Authorized Agent Sudan
- Ensure top quality work job by matching principals' repair standards.
- Enhancing Customer Satisfaction and diminish return jobs.
- Authorized Agent Sudan
AUTOMOTIVE SERVICE ADVISOR
DAL Group
01.2014 - 03.2014
- Company Overview: KIA Authorized Agent Sudan
- Completion sales operations.
- Work of filling and archiving.
- KIA Authorized Agent Sudan
AUTOMATIVE SALES ADMIN
El-Khabir Motors
01.2011 - 09.2012
- Company Overview: HONDA Authorized Agent - Sudan
- HONDA Authorized Agent - Sudan
- Excellent communicator
- Time Management
- Active Learning
- Complex Problem Solving
- Critical Thinking
- People Management
- Emotional Intelligence
- Service Orientation
- Cognitive Flexibility
- Judgment & Decision Making
- Coordinating With Others
- Creativity
- Problem Solving
- Negotiation
Education
B.SC - AGRICULTURAL ENGINEERING
Khartoum University
01.2013
Skills
- Excellent communicator
- Time Management
- Active Learning
- Complex Problem Solving
- Critical Thinking
- People Management
- Emotional Intelligence
- Service Orientation
- Cognitive Flexibility
- Judgment & Decision Making
- Coordinating With Others
- Creativity
- Problem Solving
- Negotiation
Training
- Toyota Service Advisor 21 (TSA21)
- Toyota Communication Skills
- Toyota way Kodawari
- Toyota Customer Relation Management (CRM)
- Honda Sales Training
- KIA Technical Training
- JAC Motors Quality Control
- Michelin Tyres Technical Book
- Communication Skills
- Castrol Oil Specification and Usage Batteries
- New MARS System
- Kardge System
- Microsoft Office
Timeline
AUTOMOTIVE SERVICE ADVISOR
Alrostamani Group
06.2016 - Current
AUTOMOTIVE SERVICE ADVISOR
Golden Arrow
03.2015 - 04.2016
AUTOMOTIVE SERVICE ADVISOR
JAC Motors
07.2014 - 06.2015
AUTOMOTIVE SERVICE ADVISOR
DAL Group
01.2014 - 03.2014
AUTOMATIVE SALES ADMIN
El-Khabir Motors
01.2011 - 09.2012
B.SC - AGRICULTURAL ENGINEERING
Khartoum University
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