Azzeddine El Mghary El Yamany
Abu Dhabi
Summary
Customer-oriented professional with 19 years of experience in driving revenue growth and margin expansion. Proven ability to execute multiple projects under tight deadlines in high-pressure environments. A meticulous leader and strategic planner, equipped with robust managerial skills to inspire teams and achieve organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Equipment Operator
Emirates Airlines
12.2018 - 01.2025
- Successfully managed transportation logistics for airport machinery and operational equipment.
- Guaranteed compliance with safety protocols while using ground support equipment.
- Safeguarded operational efficiency by upholding a spotless driving record during transit operations.
- Collaborated with team members and operators to enhance operational efficiency and uphold safety measures.
- Ensured optimal performance by meticulously maintaining equipment regularly.
- Mitigated risks by addressing hazards including utility lines and physical obstructions.
Security Officer/Government Relations Officer
Etihad Airways
Abu Dhabi (AUH)
12.2013 - 12.2017
- Enabled efficient processing of airport passes and permits by offering thorough assistance with customer requests.
- Supervised authorization processes handled by aviation security personnel.
- Maintained adherence to established guidelines to ensure workplace security.
- Enhanced resolution processes by recognizing challenges, processing information, and executing remedies.
- Worked alongside colleagues to accomplish set targets.
- Applied active listening skills to deliver prompt, tailored resolutions.
- Refined processes to uphold compliance with established security measures.
- Advanced team objectives by collaborating on continuous improvement projects.
- Proven track record of success amidst challenging time frames.
Senior Administration Supervisor
Abu Dhabi Airports Company
Abu Dhabi
05.2011 - 11.2013
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Led projects and analyzed data to identify opportunities for improvement
- Conducted research, gathered information from multiple sources and presented results
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Controlling that policies on corporate, divisional, and department levels were met
- Created plans and communicated deadlines to complete projects on time
- Coordinating of general operational services
Front Office Manager
Abu Dhabi Urban Planning Council
Abu Dhabi
04.2008 - 04.2010
- Maintained strong rapport with clients efficiently.
- Directed divisions toward fulfilling corporate goals within allocated budgets and timeframes.
- Prioritized tasks and addressed workflow challenges to sustain good relationships with customers and management.
- Streamlined organizational structures, boosting department efficiency.
- Adapted business practices based on stakeholder feedback for enhanced satisfaction.
- Led and supported onboarding staff, quickly addressing questions for better role clarity.
- Ensured strong customer relationships by tackling problems directly.
- Promoted adherence to high standards of service excellence in all client engagements.
Captain
Abu Dhabi Urban Planning Council
Abu Dhabi
05.2007 - 03.2008
- Oversaw completion of tasks necessary for beginning and concluding business hours.
- Regularly inspected dining spaces to uphold cleanliness and safety.
- Showcased ability to supervise POS activities while maintaining accuracy in cash transactions.
- Managed coordination of dining personnel activities, enhancing service delivery.
- Directed setup and delivery operations for banquet events.
- Enhanced customer retention by applying interpersonal skills for conflict resolution.
Supervisor
Abu Dhabi National Hotels Company
Abu Dhabi
03.2007 - 03.2008
- Developed dynamic scheduling strategies to balance workload and deadlines.
- Maintained efficiency by organizing workflows with strong leadership talents.
- Efficiently managed scheduling to align with evolving business needs.
- Mitigated unsafe conditions through effective hazard recognition and enforcement measures.
- Collaborated with management to establish clear responsibility divisions.
- Optimized production monitoring processes to consistently meet performance benchmarks.
- Assigned substantial responsibilities to cultivate trust within the group and facilitate skill advancement.
- Adjusted supervisory methods to match unique professional behaviors.
- Resolved operational challenges by adapting policies to evolving needs.
- Prepared comprehensive quarterly reports for executive review.
Restaurant Waiter
Abu Dhabi National Hotels Company
Abu Dhabi
04.2005 - 03.2007
- Ensured effective communication for planning and fulfilling unique customer orders.
- Assigned kitchen tasks and identified support needs consistently.
- Complied meticulously with regulations set forth by both company and external authorities regarding sanitation.
- Mastered fellow team members' duties for cross-training purposes.
Receptionist
Diwan Hotels & Restaurant Company
Casablanca
01.2000 - 01.2003
- Engaged in client communication to address inquiries and ensure satisfaction.
- Handled incoming calls through the central telephone system.
- Scheduled appointments and meetings for senior management team.
- Directed incoming calls to appropriate departments efficiently.
- Managed daily high-volume call flow to address client concerns and organize schedules.
- Supported staff by efficiently handling administrative documentation processes.
- Maintained visitor registration processes to strengthen security procedures.
- Offered knowledgeable assistance while maintaining a positive impression.
- Controlled entry points by verifying visitors and providing appropriate badges.
Salesman
Loubila Commercial Centre
Casablanca
01.1998 - 01.2000
- Proposed strategic solutions for various customer needs.
- Secured sales through effective product presentation.
- Surpassed performance benchmarks through leadership and motivation of high-achieving sales team.
- Coordinated with vendor representatives to establish efficient delivery schedules.
- Applied customized sales techniques to align products and services with customer expectations.
- Recommended best-fit solutions after meeting with prospects to understand their needs.
- Conducted assessments of inventory and delivery requirements.
- Fostered development of new team members with comprehensive training.
Security Officer
Loubila Commercial Centre
Casablanca
01.1994 - 01.1998
- Streamlined complaint management by addressing concerns and maintaining accurate records.
- Supervised routine surveillance of facilities, outdoor areas and operational zones.
- Supervised central alert systems to detect fire, intrusion, and duress situations.
- Monitored and identified potential threats to notify law enforcement.
- Performed comprehensive monitoring of properties employing diverse mobility methods.
- Monitored individuals and ensured restricted areas remained secure.
- Implemented security protocols and swiftly removed non-compliant individuals from premises.
- Prepared detailed incident logs addressing unusual occurrences and security breaches.
- Ensured top safety priority by creating a welcoming environment through professional greetings.
Education
High School Diploma -
Moulay Idriss 1St - Casablanca
Morocco07.2003
Associate of Arts: Arabic Art - Arabic
College Al Idrisi - Casablanca
Morocco07.1996
Associate of Arts - Arabic
Jabir Al Ansari - Casablanca
Morocco09-1993
Skills
- Operating Systems: Windows
- Software & Tools: Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Oracle
Certification
- 11/01/13, Etihad Airways (Security Officer)
- 12/01/11, Abu Dhabi Airports Company (Senior Administration Supervisor)
- 03/01/05, Abu Dhabi National Hotels Company (Front Office Manager)
- 12/01/09, National Petroleum Construction Company
- H2S & BA DONNING
- 12/01/09, Gulf Technical & Safety Training Center
- SEA SURVIVAL
- 03/01/08, Abu Dhabi National Hotels Company (Head Waiter)
Hobbies and Interests
- Swimming
- Volleyball
- Basketball
- Traveling
- Reading
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Italian
Elementary (A2)
A2
Urdu
Elementary (A2)
A2
References
References available upon request.
Timeline
Equipment Operator
Emirates Airlines
12.2018 - 01.2025
Security Officer/Government Relations Officer
Etihad Airways
12.2013 - 12.2017
Senior Administration Supervisor
Abu Dhabi Airports Company
05.2011 - 11.2013
Front Office Manager
Abu Dhabi Urban Planning Council
04.2008 - 04.2010
Captain
Abu Dhabi Urban Planning Council
05.2007 - 03.2008
Supervisor
Abu Dhabi National Hotels Company
03.2007 - 03.2008
Restaurant Waiter
Abu Dhabi National Hotels Company
04.2005 - 03.2007
Receptionist
Diwan Hotels & Restaurant Company
01.2000 - 01.2003
Salesman
Loubila Commercial Centre
01.1998 - 01.2000
Security Officer
Loubila Commercial Centre
01.1994 - 01.1998
High School Diploma -
Moulay Idriss 1St - Casablanca
Associate of Arts: Arabic Art - Arabic
College Al Idrisi - Casablanca
Associate of Arts - Arabic
Jabir Al Ansari - Casablanca