Siddhant Singh
Customer Service Professional
311, CBD -9, Trafalgar Executive, International City, Dubai,
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
Hashtag Delhi 7
Delhi
02.2019 - 02.2022
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Sales and Service Expert
Four Seasons Garments Pvt. Ltd.
New Delhi
03.2016 - 01.2019
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Maintained 10% conversion rate on new contacts by using persuasive communication skills.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Senior Customer Sales Consultant
Equifax
Gurgaon, Haryana
02.2014 - 02.2016
- Worked independently with minimal supervision.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
Senior Operations Executive Tech-Sales
Aegis Limited
Gurgaon, Haryana
04.2012 - 01.2014
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Handled more than 200 calls per day to address customer inquiries and concerns
Senior Customer Service Associate
John Keels Contact Center Solutions BPO
Gurgaon, Haryana
02.2010 - 03.2012
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
High School Diploma -
Accurate Institute of Management And Technology
India 08.2009 - 06.2010
+2 From C.B.S.E - Intermediate in Science (Non-Medical Stream)
New Era Public School
New Delhi, India 04.2007 - 03.2008
Skills
Complaint resolution
Report preparation
Sales expertise
Customer and client relations
Information gathering and analysis
Timeline
Customer Service Specialist
Hashtag Delhi 7
02.2019 - 02.2022
Customer Sales and Service Expert
Four Seasons Garments Pvt. Ltd.
03.2016 - 01.2019
Senior Customer Sales Consultant
Equifax
02.2014 - 02.2016
Senior Operations Executive Tech-Sales
Aegis Limited
04.2012 - 01.2014
Senior Customer Service Associate
John Keels Contact Center Solutions BPO
02.2010 - 03.2012
High School Diploma -
Accurate Institute of Management And Technology
08.2009 - 06.2010
+2 From C.B.S.E - Intermediate in Science (Non-Medical Stream)
New Era Public School
04.2007 - 03.2008
I enjoy playing guitar and singing
Guitar helps me articulate my emotions better than words.