MOHAMED KASSEM

• Responsible for all technical post-sales activities for print management solutions, which included implementation and configuration, Lv2 escalations, technical communications between the technical teams and the customers, and the implementation of the POCs project.
• Given technical and analytical expertise for a specific discipline or knowledge area, including analysis of technical/specialist issues and synthesizing multiple sources of potentially conflicting information to understand and assess problems.
• Directed examination and investigation, applying technical experience, knowledge, and established assessment frameworks and approaches.
• Create custom scripts to enhance the product's offering.
• Address security concerns raised by customer security teams.
• Lead technical discussions with customers.
• Deliver customer training and technical workshops.

• Design technical training programs according to the needs of an organization .
• Educating the service and system engineers team about the implementing and maintaining of the print management solutions following the Software documentation instructions.
• Design effective training material for the workarounds and tricks.

For the following print management solutions :

Ysoft SafeQ .

Kofax Equitrac.

• Effectively led all technical pre- and post-sales activities for print management solutions Proficiently produced design documentation relevant to specific environments/infrastructure Successfully managed numerous projects which included – work plan execution, tracking progress, supervising team members’ project and client liaison as well and delivery and continual improvement when required
• Page 2 of 2 Organized regular meetings to ensure that any changes in plans were addressed and upgraded for the environment Worked with Vidor’s Create custom scripts and enhanced the product’s offering Addressed security concerns raised by customer security teams Led technical discussions with both sales team and customers

• Successfully created a tool to ease the Xerox Device Configuration after every installation, resulting in the automatic device configuration being utilized without manual interference either from end-user of Xerox
• Technical Support To ensure the customer’s expectations were met recreated a new design and altered the legacy way of software deployment Utilized online tools to access customer remotely and supported multiple customers at one time, this reduced expenses for onsite visits and reduced the time required to resolve issues within SLA Developed and implemented training for Xerox Onsite representatives enabling Level 1 technical support, this reduced daily calls Created a virtual image with the application preconfigured which could be deployed plug and play for more than 50 servers, resulting in a reduction of time spent on project implementation and standardized the implementation across the region and no customer IT involvement required specifically on remote sites Won a tender as created a design which did not require servers on site and thus reduced the cost of the whole implementation

• Accountable for all technical post-sales activities for print management solutions, which included implementation and configuration, Lv2 escalations, technical communications between the technical teams and the customers and the POCs projects implementation Provided technical and analytical expertise for a specific discipline or knowledge area, including analysis of technical/specialist issues and synthesized multiple sources of potentially conflicting information to understand and assess problems Conducted research and analysis, applying technical experience, knowledge and established assessment frameworks and approaches

• Successfully led all technical pre- and post-sales activities for product Produced bespoke products documentation, relevant to specific customers’ environments and the nature of the work Consistently tested the print management solutions with the products Led the product escalations, related to devices firmware and software

• Responsible for leading all technical post-sales activities for product, which included implementation and configuration, provided customer with on-site and/or on-call assistance to address all their enquiries or concerns Provided customer training

• Effectively and successfully provided first line support