Your Name
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
IT Operations Engineer
Dynatrade LLC
Sharjah, UAE
07.2013 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Monitored overall network performance.
- Installed, maintained, and supported the organization's transit, core, edge, and access network devices.
- Implemented both planned and emergency nightly network maintenance for device upgrades, capacity adds, compliance standards, short term projects, and outage resolution
- Communicated with vendors and ISPs to resolve network outages and periods of reduced performance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Supported global network users with connectivity, VPN, and access issues.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Managed MS Server and Workstation operating systems.
IT Support Engineer
Centre For Development Of Imaging Technology
Thiruvananthapuram, Kerala
07.2010 - 07.2013
- Implemented internet and intranet applications on multiple platforms.
- Integrated and updated software products to boost system compatibility.
- Created nightly jobs for database backups.
- Configured and tested Windows Server operating systems with roles features.
- Attended meetings to deliver status reports to key stakeholders.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Associate of Science - Electronics And Communications Engineering
Anna University
Chennai 08.2007 - 07.2010
High School Diploma -
Government Polytechnic College
Nedumangad, Trivandrum 07.2005 - 08.2007
Skills
- Cisco switch and routing
- Operations monitoring
- Network support
- Teamwork and Collaboration
- Azure
- Technical issues analysis
- Hardware diagnosis
- Backup and recovery
- Remote access technology
- Active Directory
- Monitoring tools
- IT Policies and Auditing
Certification
Microsoft Certified IT Professional(MCITP)
Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Operations Engineer
Dynatrade LLC
07.2013 - Current
IT Support Engineer
Centre For Development Of Imaging Technology
07.2010 - 07.2013
Associate of Science - Electronics And Communications Engineering
Anna University
08.2007 - 07.2010
High School Diploma -
Government Polytechnic College
07.2005 - 08.2007
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