BABRA AMUMPAIRE
Customer service
Abu Dhabi,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Barista
Alshaya Group
Abu Dhabi, United Arab Emirates
08.2022 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained accurate records of customer transactions for reporting purposes.
- Answered product questions using knowledge of sales and store promotions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Streamlined the checkout process for faster service and improved customer experience.
House Cleaner
Recruit Training Command
Saudi Arabia
09.2019 - 01.2022
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Exceeded client expectations to garner future services.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Dusted picture frames and wall hangings with cloth.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Medical Assistant
Nsambya Babies Home
KAMPALA UGANDA
01.2015 - 06.2018
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
No Degree - Plant Nursery Management
Nsambya Girls
Uganda10.2014
Bachelor of Business - Business Administration
MAKERERE UNIVERSITY
KAMPALA02.2014
Skills
- Smoothie making
- Coffee machinery
- Time Management
- Coordinating Orders
- Safe Food Handling
- Hospitality service expertise
- Point of Sale Knowledge
- Coffee and Tea Preparation
- Adaptive and creative
- Cash Handling
- POS Systems
- Espresso machine operation
- Espresso preparation
- Adaptable and Flexible
I CAN SPEAK ARABICA WELL
Having leaved in the Persian gulf i have adopted their culture includg the languge so incase of any langunge barriers in that section i can help
Languages
Arabic
Advanced (C1)
Timeline
Barista
Alshaya Group
08.2022 - Current
House Cleaner
Recruit Training Command
09.2019 - 01.2022
Medical Assistant
Nsambya Babies Home
01.2015 - 06.2018
No Degree - Plant Nursery Management
Nsambya Girls
Bachelor of Business - Business Administration
MAKERERE UNIVERSITY