BABY SOE
Abu Dhabi,UAE
Summary
Accomplished food and beverage professional with a proven track record of advancement from captain to ambassador at Five-Star Beach Rotana Abu Dhabi. Expertise in managing front-of-house teams, optimizing operations, and enhancing guest satisfaction at Finz Restaurant. Ready to leverage extensive luxury hospitality knowledge and leadership capabilities in the F&B Assistant Manager role at Emirates.
Overview
9
9
years of professional experience
Work history
F&B Ambassador
Fin'z Michelin-Selected Seafood Restaurant ,
Abu Dhabi, UAE
2025.04 - Current
- Welcome high-profile guests as primary VIP liaison and brand ambassador daily.
- Secure 95%+ satisfaction by managing guest comment cards and feedback promptly.
- Supervise floor service by managing table rotations during peak hours.
- Coordinate kitchen and front-of-house communication as shift leader during peaks.
- Drive 15% higher monthly beverage and seafood sales through targeted upselling.
- Recommend personalised menus to increase guest spend and beverage pairing uptake.
- Resolve complex guest complaints swiftly and professionally for repeat business.
- Turn negative experiences into positive travel reviews through calm recovery actions.
- Train and coach 10+ junior service staff on luxury steps of service.
- Coach fine-dining etiquette daily to maintain consistent brand standards.
- Collaborate with marketing and culinary teams for high-end corporate dinners.
- Arrange exclusive overwater terrace bookings and seasonal seafood promotions with teams.
- Enforce food safety compliance with Abu Dhabi hygiene laws.
- Follow Rotana corporate service standards through strict SOP checks daily.
- Assist management with daily stock counts and linen inventory checks.
- Conduct pre-shift briefing audits to maintain flawless presentation standards.
Restaurant captain
Prego's Italian Restaurant
Abu Dhabi, UAE
2023.10 - 2025.04
- Led and supervised station commis and servers for smooth, synchronised service during peaks.
- Greeted and supported VIP and high-profile guests, managing dining experience end-to-end.
- Managed complex table orders and seating layouts while coordinating timelines with kitchen and bar.
- Handled guest complaints, allergies, and dietary requests before issues escalated on-floor.
- Trained, mentored, and monitored new staff on luxury service standards and grooming.
- Maintained cleanliness, presentation, and structured dining-area layout to brand expectations.
- Enforced Abu Dhabi health, safety, and food-hygiene rules across the team.
- Monitored daily setups, floor rotations, and VIP reservations through table systems.
Waitress
Prego's Italian Resturant
Abu Dhabi, Bahrain
2020.02 - 2023.09
- Recheck mise-en-place for correct setup and improved service speed.
- Greet guests, seat parties, and present menus at arrival.
- Explain special meals, arrange seating, and record orders promptly.
- Dish up food and beverages and serve within required times.
- Serve all food and beverage to hotel standards during service.
- Provide efficient guest service and coordinate smoothly with team members.
- Deliver quality training aligned with required service standards.
- Serve orders following S.O.S and S.O.P standards.
- Clear used crockery quickly and reset tables after guest departure.
- Present bills, accept payments, and confirm completed transactions.
- Assess quality control and follow service standards throughout each shift.
Waitress
Jasmi's Fine Dining Resturant
Manama, Bahrain
2017.06 - 2019.02
- Served thousands of daily guests with fast, accurate food and beverage service, ensuring a positive dining experience.
- Welcomes customers and processes menu orders consistently during busy dining shifts.
- Promoted meal upgrades, side items, and limited-time combos, contributing to increased sales value.
- Coordinates with kitchen production line to minimise guest wait times and errors.
- Handled daily POS transactions and balanced cash drawers, securing accurate financial records.
- Maintains food safety sanitation and kitchen hygiene standards across all workstations.
Education
Matriculation -
Cross training completed as a Cashier -
Beach Rotana
Abu DhabiSkills
- Food and beverage standards
- Wine and food
- Guest relations expertise
- Service excellence
- Customer support
- Restaurant assistance
- Problem-solving
- Attention to detail
- Team leadership
- Staff management
- Clear communication skills
- Guest responsiveness
- Proactive approach
- Professional demeanour
- Environmental adaptability
- Flexible scheduling
LANGUAGE
English
Advanced
Hindi (Basic)
Elementary
Myanmar
Fluent
OTHER QUALIFICATION
Cross training completed as a cashier in Beach Rotana Hotel.
Affiliations
- Playing badminton to maintain the high physical stamina and sharp mental focus required to lead fast-paced, high-pressure restaurant operations.
Accomplishments
- Consistently promoted from Waiter to F&B Captain, and subsequently to F&B Ambassador, reflecting outstanding leadership and luxury service delivery.
- Recognized with the "Top Upselling Award" at Prego's Restaurant for driving exceptional wine sales and maximizing beverage profits.
Timeline
F&B Ambassador
Fin'z Michelin-Selected Seafood Restaurant ,
2025.04 - Current
Restaurant captain
Prego's Italian Restaurant
2023.10 - 2025.04
Waitress
Prego's Italian Resturant
2020.02 - 2023.09
Waitress
Jasmi's Fine Dining Resturant
2017.06 - 2019.02
Matriculation -
Cross training completed as a Cashier -
Beach Rotana