BABY VANLALHRIATTIRI
Dubai
Summary
High-energy, focused professionally with strong Food & Beverage expertise. Responsible, passionate about delivering outstanding quality and service. Offering more than 5 years of experience in industry with history of recognition for performance. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Detail-orientated, adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
11
11
years of professional experience
Work History
Senior Guest Relation Executive
Tresind Studio
St. Regis Garden, The Palm Jumeirah, Dubai
01.2024 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Manage incoming calls, emails, and online requests for reservations.
- Enter accurate reservation information into the system and modify or cancel bookings as needed.
- Assist guests with availability, rates, packages, and reservation facilities and requests, anniversaries, birthdays, etc.
- Respond promptly to inquiries and resolve booking-related issues.
- Liaise with Chef, housekeeping, and Service team to ensure smooth operations.
- Follow rate strategies and blackout dates as set by management. Keep up to date with system updates and hotel policies.
- Prepare daily reports of bookings and cancellations.
- Use Property Management Systems (PMS) and reservation software efficiently.
- Address and resolve guest concerns efficiently and empathetically.
- Document feedback and coordinate with relevant team for solutions.
- Managing multiple incoming calls, email queries.
Assistant Restaurant Manager
The Westin Hyderabad Mindspace
09.2021 - 03.2022
- Managed team of restaurant staff, maintaining exceptional customer service and quality standards
- Conducted regular meetings with staff to discuss performance and address any issues
- Identified team weak points and implemented corrective actions to resolve concerns
- Supervise both kitchen and waitstaff and provide assistance as needed
- Monitor compliance with safety and hygiene regulations
- Managed staff schedules and maintained adequate coverage for all shifts.
- Menu comparison and sales summary
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Events Executive
JW Marriott Mumbai Sahar
03.2019 - 09.2021
- Event detailing, planning of events (corporate conference, socials, weddings, meetings)
- Liaoning with vendors and event agencies for ensuring smooth functioning of events
- Managing & planning for residential groups and accommodating guests
- Manage rooming lists and arrival/departures list
- Compile & reconcile the final bills with the client
- Negotiate food & beverage requirements and understanding guarantees and limitations
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers
Guest Service Associate (Italian Restaurant)
JW Marriott Mumbai Sahar
02.2016 - 01.2019
- Food & Beverage handling expertise
- Strong customer relationship builder
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Looking after guests with special need i.e., allergies, mobility etc
- Process customer’s payment by cash, credit and debit cards
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Maintain contact with kitchen staff, waitstaff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Making daily purchase requisition for items required in restaurant
- Maintaining inventory of all CGS and follow up with stewarding department
- Operate cash registers to accept payments for food and beverages
- Preparing duty rosters and allocations and annual leave planning of team
- Responsible for training and supervising food & beverage service of team.
Hostess
JW Marriott Mumbai Sahar
12.2014 - 02.2016
- Reservations management
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Greet and acknowledge guests and seat by escorting them to assigned tables and according to choice availability
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Noting and updating guest preferences, likes and dislikes of guests for future use
- Relay orders to staff and ensure it is been served efficiently and accurately
- Updating team on all VIP’s and special guests
- Walk through dining area during service to ensure guest satisfaction and advice server and bussing staff of specific service needs
- Checking guests’ comment cards, send emails regarding feedback, also invitation and thanking
- Responsible for maintaining guest satisfaction scores
- Preparing menu engineering and month end reports for outlet.
Education
Diploma - Aviation, Hospitality And Retail Sector
Institute of Quality Skills Training
Guwahati2014
HSSLC / MBSE -
Public Higher Secondary School
Mizoram2011
HSLC / MBSE -
Govt. Kawlkulh High School
Mizoram2008
Skills
- Excellent verbal and written communication skills
- Great listening skills
- Good customer relations and problem solving skills
- Knowledge of system ie, Microsoft Office, MICROS, Opera and Onex
INTERESTS
- Music
- Dance
- Travelling
Languages
Mizo (Lushai)
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Senior Guest Relation Executive
Tresind Studio
01.2024 - Current
Assistant Restaurant Manager
The Westin Hyderabad Mindspace
09.2021 - 03.2022
Events Executive
JW Marriott Mumbai Sahar
03.2019 - 09.2021
Guest Service Associate (Italian Restaurant)
JW Marriott Mumbai Sahar
02.2016 - 01.2019
Hostess
JW Marriott Mumbai Sahar
12.2014 - 02.2016
Diploma - Aviation, Hospitality And Retail Sector
Institute of Quality Skills Training
HSSLC / MBSE -
Public Higher Secondary School
HSLC / MBSE -
Govt. Kawlkulh High School