Bader Baker
Dubai,Dubai
Summary
A highly skilled Value-Added Services (VAS) and Cross-Sell Officer with expertise in providing innovative solutions for the shipping industry. With a strong track record of supporting commercial sales, fostering customer relationships, and enhancing market performance, I am driven to strategically align value-added services to meet diverse freight needs. I bring proficiency in market analysis, customer-driven service offerings, and ensuring compliance with industry standards, consistently contributing to business growth.
Overview
2
2
years of professional experience
Work History
Value-Added Services (VAS) and Cross-Sell Officer
CMA CGM
04.2023 - Current
- Developed and promoted VAS solutions to enhance core shipping offerings, collaborating with cross-functional teams to align services with customer needs
- Led initiatives to support commercial sales teams in offering complementary services, improving customer satisfaction and retention
- Managed the integration of VAS products into sales strategies, ensuring they are positioned effectively in the market
- Utilized advanced Microsoft Excel to deliver comprehensive reports, effectively analysing and highlighting VAS performance trends
- Drove VAS revenue growth and inspired the commercial sales team by implementing performance-based challenges and incentive programs such as challenges in which sales people compete against each other to create a fun atmosphere and we reward the top 3 with various prizes
- Through these challenges my role was to monitor and create reports outlining performance and struggles faced by our sales team
- And where I can support in customer meetings and using my strong knowledge of our Value Added Services to exemplify to the customer why they need it
- Played a critical role in expanding market reach through innovative service offerings
- Determining based on commodities of our clients what products best suit them and what they require
- Cross-Selling and Lead Generation: Secured business for sister company CEVA by identifying and sharing leads for air, ground, and LCL services, ensuring seamless logistics solutions for customers
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated operations with other emergency service groups.
Business Development Executive
Modern Freight Company
08.2022 - 03.2023
- Began with a comprehensive training with 2 weeks in each department to have a good industry of how each position works and expand my knowledge of the industry
- Focused on identifying and acquiring new customers, fostering strong relationships, and expanding market presence
- Did this by meeting with customers, following up and addressing any potential concerns
- Conducted in-depth meetings with potential clients to understand their needs, presenting tailored solutions to drive business growth
- Strategically engaged with key stakeholders to secure new business opportunities and strengthen partnerships
- Key Achievements: Assisted in maintaining and expanding the customer base by closely supporting leadership in executing business development strategies
- Contributed to significant revenue growth by identifying and capitalizing on new market opportunities
Education
Bachelor of Business Administration - Business Administration
01.2022
Bachelor of Business Administration -
01.2019
Skills
- Customer Relationship Building and Maintenance
- Market Analysis and Strategic Planning
- Cross-Selling and Customer Relationship Management
- Microsoft Office Proficiency
- Revenue-generating strategies
- Profile and revenue-generating strategies
- Stakeholder management
- Sales planning
- Data analysis
Personal Information
Nationality: UAE National
Hobbies and Interests
- Travel and Exploration: Passionate about adventure travel and exploring new destinations.
- Sports and Fitness: Committed to maintaining peak physical performance and playing sports, including Padel, Golf and Soccer.
- Animal Care: Caring for a variety of pets, including a bearded dragon, 2 dogs, 2 cats, and 2 parrots.
Additional Information
Currently in the process of investing in two AI start-ups, supporting innovation and growth in the technology sector., Experienced in advanced Excel functions and Word document formatting, with a strong ability to analyze data and create professional reports., Fluent in English and conversational in Arabic; actively taking classes to improve Arabic proficiency.
Timeline
Value-Added Services (VAS) and Cross-Sell Officer - CMA CGM
04.2023 - Current
Business Development Executive - Modern Freight Company
08.2022 - 03.2023
Heriot-Watt University - Bachelor of Business Administration, Business Administration
Northern Virginia Community College - Bachelor of Business Administration,
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