Bader Tariq Ali
Summary
A friendly and adaptable professional with native-level fluency in Arabic (UAE local dialect), despite a non-Arab background. Strong networking and public engagement skills developed through extensive volunteer work, offering a unique edge for roles requiring deep connection with Arabic-speaking communities. Quick to learn and well-versed in effective communication and problem-solving, with hands-on experience using call center software and managing customer inquiries. Committed to delivering high-quality service and driving customer satisfaction in customer-focused environments.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Ministry of Energy & Infrastructure (via Etisalat)
01.2023 - Current
- Developed strong communication and problem-solving skills through daily interactions with diverse customers
- Managed high call volumes, ensuring timely and efficient responses to inquiries and requests
- Provided effective customer support by promptly resolving issues
- Adapted quickly by learning new systems and processes to meet operational demands
- Enhanced call center efficiency by multitasking in a fast-paced environment
Frontline Volunteer
Various Community Events
01.2020 - 01.2022
- Contributed over 2,500 volunteer hours supporting community health and safety during the COVID-19 pandemic
- Assisted with health screening, temperature checks, and patient registration at community centers
- Managed data entry and record keeping to ensure accurate documentation for testing and vaccination
- Distributed personal protective equipment (PPE) to all community members, regardless of infection status
- Educated the community on safety protocols, social distancing, and hygiene practices to prevent virus spread
- Coordinated with local health authorities and NGOs to facilitate efficient resource distribution
- Assisted with contact tracing by gathering data while maintaining confidentiality
- Helped set up quarantine and isolation facilities to ensure compliance with health guidelines
Education
High School Diploma -
Al Rashid Al Saleh Private School
01.2019
Skills
- Effective time management
- Experienced with MS Office applications
- Collaborative teamwork
- Confident speaking abilities
- Strong relationship-building abilities
- Efficient data entry abilities
LANGUAGES
Arabic
English
Urdu
Hobbies and Interests
Football, Horseback Riding, Social Media
Work Preference
Salary Range
د.إ10000/yr - د.إ12000/yrTimeline
Call Center Agent
Ministry of Energy & Infrastructure (via Etisalat)
01.2023 - Current
Frontline Volunteer
Various Community Events
01.2020 - 01.2022
High School Diploma -
Al Rashid Al Saleh Private School