Baggio Christy Antony
Dubai,UAE
Summary
Highly skilled professional with extensive expertise in MS Office, workflow coordination, and logistics support. Demonstrates exceptional abilities in customer relationship development, stock and inventory management, and international relations. Proficient in Microsoft Dynamics and customer relationship management software, with a strong focus on leadership excellence and innovation fostering. Adept at maintaining reports, staff training, and risk assessment capabilities. Committed to efficient time-management, adaptability, and fostering a willingness to learn.
Visionary professional with strategic mindset, ready to excel as Partner. Skilled in leadership and business development, complemented by strong negotiation abilities. Poised to drive transformative growth and foster long-term success.
Seasoned Partner known for driving strategic growth and fostering client relationships. Led multiple high-impact projects, resulting in increased profitability and client satisfaction. Excel in creating innovative solutions that streamline operations and enhance team performance.
Overview
10
10
years of professional experience
4032
4032
years of post-secondary education
Work History
Brand Partner (Kering)/ Retail Logistics
Kering
Dubai, UAE
02.2023 - 03.2025
- Maintain a good relation with the clients and ensure all agreed SLA have been met on a day-to-day basis
- Upload the details of all inventory in the system
- Manage customer's expectations by maintaining clear communication and helping them with the required day-to-day information
- Confirming system nil picks
- PN cancellation on clients request from the system and coordination with the warehouse staff to execute the same
- Daily cycle count on client's instruction to maintain accuracy
- Generate pick notes and distribute it to the teams
- Monitoring the picking numbers and driving numbers to achieve daily SLAs
- Maintain details of the cancellation on WMS
- Coordinate with the clients and the warehouse team regarding the nil picks
- Manage the end to end operation from receiving, put away, pick, pack & dispatch
- Needs to be aware about the stock status at all given time and should be able to communicate it to the customer as and when required
- Handle queries in regards to delayed shipment, or short shipment
- Help them trace the shipment and explain the status
- Coordinate with the IT department and ensure that the day to day IT related issues are taken care of
- Manage the SLAs for Inbound, Outbound and Returns shipment
- Supervise the floor and ensure space utilization and bin arrangement on a timely basis
- Ensure quality checks are done regularly and maintain zero complaints on quality delivered
- Coordination with Dispatch Team and ensure timely deliveries
- Day to day Activity reporting
- Update the details to the finance department for billing purposes for all operations
- Send weekly reports to the clients to keep them informed about all the different functions
- Update the daily activity for the internal report to be used for monitoring productivity and staff utilization
- Practice a safe working culture, adhere to Health, Safety and Environmental procedures and ensure staff's are understood and practiced at all times
- Report any incident or disciplinary issues to the respective manager
- Coordinate with the IT team to raise any system issues
- Coordinate with the team to follow up on any system updates requested
- Help the IT team with UATs for new implementation
- Coordinate with the documentation team for palletising and other operational activities to get the documentation done for the products to be out on time
Inventory Controller & Logistics Coordinator
DEAL
Dubai
06.2020 - 02.2023
- Storer creation
- SKU creation
- Receive Field Requisitions/Service Requests (FR/SR) by checking the items that are requested from the stock or new materials and has all the required information in the FR/SR prior to receipt
- Ensure proper stock levels are maintained with an accurate and complete authenticity of warehouse records
- Cycle Count
- Stock Count
- Empty location check
- ASN move audit
- Picked location audit
- Post pick audit
- Manage and Reconcile the Inventory at the country level to prevent OOS and overstocking
- Coordinate with all the warehouse specialists for maintaining accurate inventory levels
- Track the incoming shipments of inventory, coordinate with the suppliers for on-time delivery of certain inventory
- Supervise the off-loading of incoming materials, carry out physical inspection and physical count to verify quantity and quality is in line with the requirements mentioned on the purchase orders
- Arrange for inspection with the requester's if required, complete the inspection prior to receiving the materials
- Check for shortages and damages and prepare the necessary reports for damages and rejections
- If required Non-Conformity Reports should be raised if the circumstance demands
- Physical stock report, GRN report, Material Issue Report
- Monitoring inventory levels and replenishing stock as needed
- Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing
- Tracking inbound and outbound orders to prevent overstocking and out-of-stock (OOS)
- Investigating and correcting discrepancies in reported quantities and locations of all inventory
- Maintaining and updating records of purchase orders, pricing reports, and inventory records
- Work closely with operations management to facilitate meeting revenue targets each month
- Coordinate output with Supply Chain Manager/Operations Manager
- Establish and develop excellent client relationships with equipment suppliers and work to develop products utilizing customer feedback
- Provide input to Logistic Manager regarding carrier performance and factory container loading performance
Logistics Coordinator(Intern)
KREISS
Riga
03.2018 - 01.2020
- Handling the stock details for McDonald's
- Reviewing the stocks needed for delivery and checking on the stocks
- Evaluating the price with the suppliers and negotiating the price for delivery
- Tracking the shipment and addressing any delays
- Testing the quality of the product received
- Entering the purchase details of the Vendors Information, invoices and pricing into the internal database
- Stock and inventory management
- Labelling and stocking
- Restock workstations
- Stock allocation
- Ordering and Stocking
Senior Consultant (SME)
BARCLAYS
Chennai
06.2015 - 12.2017
- Handling the housing mortgages for the clients, also solving queries via email
- Monitoring all customer's mortgages and ensure compliance to quality regulations and maintain effective relationships with banks regarding Mortgages Services
- Acting as Assistant team lead and working on critical cases as a SME
- Handling a team on Special cases for the FSB and doing quality checks for work done
- Allocation of work & updating the work done tracker of the team
- Monitor all quality works on critical cases and ensure the works to be done
- Analyze all issues of internal and external clients and provide effective resolutions for the same
- Coordinate with team members and ensure achievement of all team objectives and goals
- Customer relationships
- Customer complaint handling
- Understanding and involving customers in determining outcomes that are best for their short, medium and long-term needs using your knowledge of the mis-sold products alongside tailored research
- Balancing different viewpoints and customer insight with policies, exercising clear judgment and initiative to reach the right customer outcome that is within the best interest of the bank
- Proactively working to avoid issues, making self-initiated contact, anticipating needs and efficiently addressing customer's needs, before making confident end-decisions
- Interacting with customers on their terms, in an engaging way that demonstrates open-mindedness, actively listening and being genuinely curious, flexing your style to reflect customer preferences
- Investigating customer queries, concerns and complaints whilst withholding judgment, using the conversation cycle and role modelling mutual respect to create exceptional customer experience
- Identifying and agreeing the right solution for the customer, using the innovative ability to impress
Education
MBA - Supply Chain Management
Turiba University
B.Com - General
Mar Gregorio's College of Arts & Science
Chennai04.2014
Skills
- MS Office
- Stock & Inventory Management
- Workflow coordination
- Exceed/Infor WM
- Reflex WMS
- Microsoft Dynamic
- Maintaining Reports
- Customer relationship development
- Leadership and supervising
- Logistics coordination
- Excellent presentation skill
- Responsible
- Hardworking
- Efficient time-management skills
- Willingness to learn
- CRMS
- Innovation fostering
- Risk assessment capabilities
- Staff training
Languages
English
Proficient (C2)
Tamil
Fluent
Malayalam
Fluent
Hindi
Intermediate
Timeline
Brand Partner (Kering)/ Retail Logistics
Kering
02.2023 - 03.2025
Inventory Controller & Logistics Coordinator
DEAL
06.2020 - 02.2023
Logistics Coordinator(Intern)
KREISS
03.2018 - 01.2020
Senior Consultant (SME)
BARCLAYS
06.2015 - 12.2017
MBA - Supply Chain Management
Turiba University
B.Com - General
Mar Gregorio's College of Arts & Science
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