Summary
Overview
Work History
Education
Skills
Timeline
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Refat Drij

Barista Man
Dubai

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Barista

Juicy Juice
Dubai
01.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Seller

Carrefour
Abu Dhabi
09.2021 - 12.2022
  • Used well- established online selling techniques and procedures to market products on [Type] sites.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Upsold additional services and products to maximize sales opportunities.
  • Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.

Education

Associate of Business Administration -

Layyk
Syria
01.2017 - 01.2019

Skills

    Beverage preparation

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Timeline

Barista

Juicy Juice
01.2022 - Current

Seller

Carrefour
09.2021 - 12.2022

Associate of Business Administration -

Layyk
01.2017 - 01.2019
Refat DrijBarista Man