BAHAA ALLAM
Dubai
Summary
Visionary Project Manager with experience in achieving tangible results with non-negotiable deadlines and sensitive safety components and promoting cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Dedicated to self-development to provide expectation-exceeding service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Aircraft Turnaround Coordinator
Emirates Group
03.2012 - 07.2021
- Average handling of 5 flights daily
- Successfully dispatched over 13000 flights in 7 years
- Managed a cross-functional, multinational teams to achieve safe and on time departures by maintaining smooth operations
- Planned, scheduled and deployed resources of the operational teams to coordinate the timely delivery of services to the aircraft and passengers based on flight load and allocated time
- Ensured flight safety by implementing company safety policies according to department standards and procedure and determining potential hazards to the safety flights
- Liaised with flight captain and crew, maintained an efficient two-ways communication on all the relevant flight information and key data and managed communications between pilots and control centres to ensure smooth, efficient flight operations.
- Maintained a strong relationship with management & stakeholders to ensure the successful delivery of the planned goal
- Handled escalated, complex or high impact customer issues as they arise
- Coached and provided support and direction to team members
- Conducted performance management and review of the teams to identify training needs.
- Led handling agents, fuel teams and customs crew in delivering prompt aircraft turnarounds.
- Made responsive time-critical decisions to minimise repercussions of flight delays, cancellations and aircraft issues.
- Relayed communications between operators and carriers to deliver commercial flight requirements.
- Planned and prioritised well to confirm flight readiness ahead of agreed takeoff slots.
Ramp Operations Team Leader
Dnata - Emirates Group
01.2012 - 03.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led and developed multiple team layers in a fast-paced and fluid environment
- Performed processing and organization of transportation and logistics to maximize team productivity
- Coordinated with other departments to address questions concerns and customer issues
- Motivated teamwork and generated cohesive team environments that facilitate success
Marketing and Events Manager
Bunyan Engineering Consultant
08.2021 - Current
- Manage the entire launch of new promotions including planning, preparing, and implementing innovative strategies
- Coordinate with clients and stakeholders throughout the process to ensure that brand is maintained and goals are met
- Orchestrate multiple projects at a time while focusing on delivering unique content that is engaging to viewers
- Research and evaluate market trends and competitors
- Liaise with the media and events department to manage and build creative assets and ensure prompt execution
- Review and document customers' feedback and reviews to make future improvements as needed
- Prepare written materials including some marketing copy, business communications, reports, and presentations.
Event Manager
Freelancer
11.2016 - 04.2024
- Successfully organized and coordinated 72+ entertainment events at Stage Nights
- Achieved on-time and under budget execution with 99%+ client satisfaction
- Grew event attendance to 200+ audience for a non-profit community event through robust social media marketing strategies and campaigns
- Coordinated and successfully organized a wide variety of events including Team buildings and Networking meetings at Meetupia
- Planned, organized and managed 3 Art exhibitions for the prominent Calligrapher Diaa Allam
- Conducted 2 Marketing events and 2 campaigns for Bunyan Engineering Consultant
- Proposed effective layouts for events and coordinated all staff management, event logistics, and internal/external communication functions throughout the events life cycle
- Communicated with vendors, clients, government entities, and staff to retain customer loyalty and ensure successful organization of events and to create future opportunities
- Researched appropriate venues that align with budget and handled all booking procedures to secure venues
- Managed, assessed and monitored the time frames and budgets needed to meet client's objectives
- Developed new innovative project ideas and plan for events that increase sales
- Maintained relationships with stakeholders
- Negotiated agreements with vendors and finalized contracts
- Assisted with event marketing through engaging social media campaigns and management.
Branding Associate
Done + Dusted
02.2024 - 03.2024
- Played a crucial role in the strategic planning and implementation of the branding, signages, and wayfinding for the Abu Dhabi Sports Championship.
- Monitored costs, timescales and resources used to achieve project success.
- Delivered status reports to stakeholders for budgeting and planning purposes.
- Achieved desired results by monitoring project progress, anticipating potential bottlenecks and implementing preventative action.
- Managed and coordinated the project team and contractor activities to execute projects under-budget and within strict deadlines.
Graphics and Wayfinding Project Manager - COP28
Identity Middle East
08.2023 - 12.2023
- Planned and delivered the exterior and interior wayfinding and signages of COP28
- Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget
- Managed the production schedule to ensure that all milestones were met and that the project was completed on time
- Worked closely with the stakeholders to ensure the delivery of the project scope.
Venue Manager
Ripe Events
12.2022 - 01.2023
- Managed all the site operations for the launch of Souk Al Mina and the 4 days National day celebrations
- Coordinated the stage and talents activities of the event
- Successfully Provided staff and site management of Yas Mall Winter Wonderland for 26 days
- Implemented standard guidelines, created calendars, briefs and budgets for each event
- Liaised with clients and stakeholders to achieve the events' objectives and goals.
Deputy Hub Venue Manager
Filmmaster MEA
10.2022 - 12.2022
- Work closely with the Venue Manager understanding and executing to ensure successful delivery of the Noor 2022 Project
- Support the Overall Venue Management of one of KAFD, one of the main 4 Hub Venues in Riyadh for the Noor 2022 project
- Liaise with other Operations and Production/Technical teams and programs for delivery of venue services and facilities Onsite management of all event teams and suppliers/sub-contractors
- Ensuring the Safe delivery of the Noor Riyadh 2022 operational deliverable in line with all applicable codes and standard operational procedures
- Create and control operational documentation
- Management of venue teams and liaison with venue stakeholders.
Production Coordinator
Framez House Advertising & Production
10.2022 - 11.2022
- Taking on responsibilities of coordinating the production operations for a Lifestyle TV show ( Ala Al Tareeq ) on Abu Dhabi TV.
Education
Bachelor of Science - Tourism and Travel Services Management
Faculty of Tourism And Hotels
Cairo06.2008
Skills
- Effective Time Management
- Problem Solving
- Planning
- Relationship Management
- Project Management
- Budget management
Languages
English
Arabic
References
Philip Richmond, Done+Dusted, pr@doneanddusted.com, +971502030923
Shaikha Al Gebali , Dnata , shaikha@dnata.com, +971565382002
Certification
- Google Project Manager
- Brainnest Technical Project Manager
Timeline
Branding Associate
Done + Dusted
02.2024 - 03.2024
Graphics and Wayfinding Project Manager - COP28
Identity Middle East
08.2023 - 12.2023
Venue Manager
Ripe Events
12.2022 - 01.2023
Deputy Hub Venue Manager
Filmmaster MEA
10.2022 - 12.2022
Production Coordinator
Framez House Advertising & Production
10.2022 - 11.2022
Marketing and Events Manager
Bunyan Engineering Consultant
08.2021 - Current
Event Manager
Freelancer
11.2016 - 04.2024
Aircraft Turnaround Coordinator
Emirates Group
03.2012 - 07.2021
Ramp Operations Team Leader
Dnata - Emirates Group
01.2012 - 03.2014
Bachelor of Science - Tourism and Travel Services Management
Faculty of Tourism And Hotels
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