BAHAA ELKADY
Al Nahda,DUBIA
Summary
Results-oriented and customer-focused Restaurant Assistant General Manager with [10 ] years of experience in the hospitality industry. Proven track record of driving operational excellence, ensuring guest satisfaction, and maximizing profitability.
Skilled in leading and motivating teams, implementing effective strategies, and delivering exceptional service.
Strong understanding of restaurant operations, financial management, and industry best practices.
Committed to creating a positive work culture, exceeding guest expectations, and contributing to the continued success of Chili's International.
Overview
10
10
years of professional experience
Work History
RESTAURANT TRAINING MANAGER
Emirates International Restaurant Chilis LLC
Sharjah
02.2023 - Current
- Planned and led training programmes on new ( CSL& MID ) development
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency
- Minimised loss and misuse of equipment through proper supervision and staff training
RESTAURANT MANAGER
Emirates International Restaurant Chilis llc
Dubai
04.2018 - 02.2021
- Implemented brand values and standards by delivering friendly customer service, resulting in a 95% customer satisfaction rating
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency
- Championed 100% guest satisfaction by providing excellent dining experience
- Guaranteed compliance with food safety procedures and quality control guidelines
- Estimated supply requirements based on historical needs and projected business levels
- Led FOH team to proactively liaise with kitchen staff by building one cohesive unit to deliver for guests
- Maintained overall knowledge of
- Functionality in every department to facilitate assistance when needed.
RESTAURANT SUPERVISOR
Emirates International Restaurant Chilis LLC
10.2017 - 04.2018
- Established positive relationships with guests and employees, creating positive, energetic environment.
TRAINER
Emirates international Restaurant Chilis LLC
01.2017 - 10.2017
- Developed and delivered training modules on sales techniques and suggestive selling, resulting in a 25% increase in add-on sales and overall revenue.
FOOD SERVER
Emeritus International Restaurant Chilis LLC
10.2014 - 01.2017
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Delivered quality food and beverage service to over 50 guests per shift.
WAITER
Sea club hotels
Sharm EL-shaikh , Dubia
02.2013 - 02.2014
- Stocked and maintained silverware, linens and condiments
- Seated guests quickly and coordinated timely service to minimise table wait times
Education
Some College (No Degree) -
Tanta University
Diploma - commerce, computer science and information technology
Tanta University
2008
Skills
- Leadership
- Quality Control
- Communication
- Team Building and Training
- Adaptability and Multitasking
- Financial Management
- Sales and Revenue Growth
- Operations Management
- Knowledge of [Marketing ]
- Computer Skills ( power point, excel, Ms word )
- Continuously reassess and optimize time usage
- CERTIFICATES
- { Train the trainers ] certified
- Good Hygiene Practices
- Digital marketing ( On going)
- Sales & Marketing ( on going)
Accomplishments
- Orchestrated an impactful LSM campaign targeting over 2000 individuals, effectively promoting the company's offerings
- New Line Boarding Implementation (QLC)
- Pioneered a new idea for upselling strategies, resulting in a significant increase in company sales
- AWARDS AND ACHIEVEMENTS
- Employee of the Month - Emirates International Restaurant Chilis LLC (Dubai) - 2016
- Sales Achievement Award - Emirates International Restaurant Chilis LLC - 2019
- Excellence in Training Restaurant - Chilis team Franchise (USA Brinker ) - Aug 2022 .
Timeline
RESTAURANT TRAINING MANAGER
Emirates International Restaurant Chilis LLC
02.2023 - Current
RESTAURANT MANAGER
Emirates International Restaurant Chilis llc
04.2018 - 02.2021
RESTAURANT SUPERVISOR
Emirates International Restaurant Chilis LLC
10.2017 - 04.2018
TRAINER
Emirates international Restaurant Chilis LLC
01.2017 - 10.2017
FOOD SERVER
Emeritus International Restaurant Chilis LLC
10.2014 - 01.2017
WAITER
Sea club hotels
02.2013 - 02.2014
Some College (No Degree) -
Tanta University
Diploma - commerce, computer science and information technology
Tanta University
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