BAHIRU AREDA
Dubai,UAE
Summary
Experienced and adaptable professional with expertise in safe passenger transport, technical driving techniques, and adherence to traffic laws and taxi regulations. Demonstrates resilience in high-traffic situations, proficiency in using taxi apps, and a strong understanding of vehicle maintenance. Skilled in polite customer interactions, payment processing, and handling lost property reports while ensuring public safety and emergency preparedness. Committed to delivering exceptional customer service with patience and professionalism, even in challenging scenarios.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Taxi driver
Dubai taxi corporation
Dubai, uae
08.2017 - Current
- Conducted financial transactions for fare collection efficiently, ensuring accuracy.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Managed difficult driving conditions during inclement weather to ensure passenger safety.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
- Documented daily logs detailing work hours, fares collected and distance traveled.
- Improved customer satisfaction with friendly, professional demeanor and prompt service.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Handled high pressure situations during peak hours, maintaining excellent service standards
- Assisted with luggage handling, enhancing the customer experience.
- Maintained safety by adhering to road regulations and traffic laws.
- Enhanced passenger comfort by maintaining clean and orderly vehicle interiors.
- Facilitated easy payment options including cashless transactions for customer convenience.
- Followed safe driving practices for safety of fellow travelers and passengers.
Sales and customer service representative
self employer
Addis Ababa , Ethiopia
01.2015 - 12.2016
- Implemented effective sales techniques to maximise profits.
- Mediated disagreements amongst team members, fostering a harmonious work environment.
- Collaborated with the team to meet monthly sales targets.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Coordinated delivery schedules for optimum order fulfilment.
- Streamlined inventory management process to reduce product wastage.
- Conducted product demonstrations to increase consumer interest.
- Established strong relationships with customers, enhancing brand loyalty.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Utilised knowledge of company products and services for increased sales.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
- Identified potential sales leads using market research strategies.
- Provided detailed product information for informed buying decisions.
- Co-operated closely with logistics department to ensure timely deliveries.
- Managed daily sales operations to achieve business objectives.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Assisted customers with varying questions using product knowledge and service expertise.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Developed sales materials and promotional content to enhance interactions with customers.
- Assessed customer needs to tailor product recommendations to individual requirements.
Education
BACHELOR DEGREE - accounting and finance
Alfa university collage
Addis abeba, Ethiopia 09.2008 - 07.2012
Skills
- Responsive listening
- Safe passenger transport
- Resilience in high-traffic situations
- Vehicle maintenance understanding
- Flexible working hours
- Traffic laws knowledge
- Emergency procedures awareness
- Handling lost property reports
- Knowledge of public safety
- Technical driving techniques
- Polite customer interactions
- Patience with difficult passengers
- Customer Service
- First aid training
Languages
English
Elementary
Certification
uae driving license
Issue Date: 25/08/2015
Expiry Date: 25/08/2025
Timeline
Taxi driver
Dubai taxi corporation
08.2017 - Current
Sales and customer service representative
self employer
01.2015 - 12.2016
BACHELOR DEGREE - accounting and finance
Alfa university collage
09.2008 - 07.2012
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