BAIJU ANANDAN PILLAI
Colonial Heights,USA
Summary
Seasoned and service-oriented Hotel Manager with extensive experience across all facets of hospitality operations, including front office management, housekeeping, food and beverage services, and guest relations. Adept at leading cross-functional teams, streamlining operational workflows, and consistently elevating guest satisfaction. Possesses strong financial and strategic planning skills, with a proven track record in budgeting, cost control, and operational efficiency. Recognized for a proactive leadership style, adaptability in fast-paced environments, and a steadfast commitment to excellence, compliance, and continuous improvement. Seeking to bring value to a progressive hospitality organization through dedicated service and operational excellence.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Operation Manager
Hope Tower LLC
03.2018 - Current
- Managed daily operations efficiently, facilitating smooth business functioning.
- Introduced workflow improvements and implemented industry best practices to boost productivity
- Oversaw procurement, inventory planning, and warehouse operations
- Ensured legal compliance and internal policy adherence
- Prepared budgets, forecasts, and financial reports to improve profitability
- Recruited, trained, and managed staff to maintain high performance and operational consistency
- Strengthened guest service experience through quality assurance and service excellence initiatives
- Oversaw inventory management to ensure optimal stock levels at all times.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback.
- Streamlined operational procedures by implementing effective process improvements.
Operations Manager
Shandip Corporation
08.2012 - 02.2018
- Managed day-to-day operations ensuring efficiency and cost-effectiveness
- Implemented process improvements and best practices
- Oversaw procurement, inventory planning, and warehouse operations
- Ensured legal compliance and internal policy adherence
- Prepared budgets, forecasts, and financial reports to improve profitability
- Led recruitment, training, and supervision of staff
- Enhanced customer service standards and quality control
- Created collaborative work environment for positive team dynamics.
Sous Chef
Coromandel Cuisine of India
New York
10.2008 - 07.2012
- Company Overview: New York
- Directed daily operations to optimize efficiency and maximize cost-effectiveness
- Spearheaded process improvements and implemented industry best practices
- Managed procurement, inventory control, and warehouse operations to ensure seamless supply chain functions
- Ensured strict adherence to legal and regulatory compliance, as well as internal policies
- Developed and managed budgets, forecasts, and financial reports to drive profitability
- Led recruitment, training, and performance management of staff to foster high-performance team culture
Demi Chef de Partie
Carnival Cruise Lines
11.2002 - 09.2008
- Contributed to preparation and presentation of high-quality dishes in compliance with company standards
- Maintained high standards of cleanliness, safety, and organization within assigned kitchen sections
- Assisted senior chefs in executing food preparation and ensuring optimal presentation of dishes
- Supervised and mentored junior kitchen staff, ensuring adherence to hygiene and safety protocols
- Managed inventory of ingredients and oversaw maintenance and care of kitchen equipment
Education
Secondary School Certificate (S.S.C) - Secondary School Leaving
St. Anthony's High School
Mumbai, India06.1995
Advanced Course - European Cuisine
INDUS Cruising Culinary Institute
INDIA 02.2006 - 03.2007
Higher Secondary Certificate (H.S.C) - Secondary School Leaving
Andrew College of Commerce
Mumbai, India 06.1995 - 05.1997
Skills
- Fluent in English with excellent interpersonal and communication abilities (IELTS Score: 60)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong leadership and team management skills in hospitality settings
- Expertise in front office operations, housekeeping, and guest relations
- Skilled in budgeting, cost control, and inventory management
- In-depth knowledge of health, safety, and hygiene regulations
- Excellent problem-solving and organizational skills
Adaptable and efficient in fast-paced, high-pressure hospitality environments
Languages
English
Fluent
Malayalam
Upper intermediate
Hindi
Fluent
Marathi
Advanced
Hobbies & Interest
- Cricket
- Football
- Music
Timeline
Operation Manager
Hope Tower LLC
03.2018 - Current
Operations Manager
Shandip Corporation
08.2012 - 02.2018
Sous Chef
Coromandel Cuisine of India
10.2008 - 07.2012
Advanced Course - European Cuisine
INDUS Cruising Culinary Institute
02.2006 - 03.2007
Demi Chef de Partie
Carnival Cruise Lines
11.2002 - 09.2008
Higher Secondary Certificate (H.S.C) - Secondary School Leaving
Andrew College of Commerce
06.1995 - 05.1997
Secondary School Certificate (S.S.C) - Secondary School Leaving
St. Anthony's High School
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