Baiju Gopalakrishnan
Data Center Engineer
Al Fujairah City
Summary
Results-oriented Data Center Engineer who works very well under pressure and proven track record of implementing proactive maintenance and troubleshooting strategies. Adept at identifying and solving problems maintaining data center flow of information and working with management on upgrade projects. Collaborative team player experienced in Hardware Break-Fix, Deployment and Data Center day to day operations.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Data Center Engineer
Etisalat by E&
03.2023 - Current
- Responsible for rack mounting servers and other computing equipment.
- Responsible for deployment of new infrastructure, such as routers, switches, NAS storage arrays, Firewalls, etc.
- Installing and managing structured cabling infrastructure/Dressing and labeling cables for easy identification and traceability.
- Measuring, monitoring and managing IT equipment and supporting infrastructure of data centers using DCIM software.
- Accepting tasks and documenting status using ITSM ticketing tool, time reports and email.
- Creating NDT and planning and pre-laying AOC, Copper, PSM4, LC-LC cables for Racks.
- Enhanced security measures through installation of firewalls, intrusion detection systems, and access control mechanisms.
- Streamlined processes for hardware installations, upgrades, and decommissioning to minimize service disruptions.
- Evaluated emerging technologies for potential integration into existing infrastructure enhancing overall system performance.
- Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
IT Technician
Harmony Atelier
10.2018 - 02.2023
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Worked with over 300 HP, IBM and DELL servers on Windows and Linux platforms.
- Deployment, break fix and inventory and asset management DC equipment's.
- Installation of storage devices and configuring RAID for data redundancy.
- Hands-on repair of equipment, swapping HDDs, power supplies, DIMMs, PCI Modules, RAID controllers and all networking devices which are reported as faulty components.
- Monitoring health check and proactive handling of hardware failure alerts as well as hardware log monitoring (DSET, TSR, IDRAC, ILO Logs).
Data Center/Associate Technical Support Engineer
TACME LLC
02.2016 - 10.2018
- Ensuring Data Center uptime 24X7X365.
- Coordinating with vendors (Dell, HP, Bluecoat, Juniper, Cisco, F5 Networks, and Super Micro, etc.) to get faulty part replacements, RMA replacements and troubleshooting.
- Firmware updates for Rack/Blade servers to improve performance and address security flaws.
- Single point of contact for response to major incidents inside Data Center.
- Closely working with data center engineers to troubleshoot issues and pro-actively working with requester and data center engineer through different platforms to resolve issues in one go.
- Developed and maintained comprehensive knowledge base of common technical issues, ensuring efficient resolution of future customer inquiries.
Senior IT Service Engineer
EXEL Computers
01.2014 - 01.2016
- Regular System administration for over 200 users including activities like backup, restore, user administration.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Firewall configuration and setting up SSL and IP Sec VPN.
- Active directory users and computer configurations, DC demotion, troubleshooting user and computer issues.
- Backup/Recovery process to maintain data protection and availability.
- Virtualization using VMWare and Hyper-V.
Associate Engineer /Dell DCSE Engineer
HCL Infosystems Ltd
05.2012 - 11.2013
- Dell certified field engineer to handle break fix support and installation of hardware and software for various Govt./Private customers.
- Server room material management, vendor management and hardware inventory management.
- Providing support to end users as per tickets created within given SLA period consistently.
- Coordinated in installation and maintenance Windows Server 2008 and upgrades.
- Implemented Group Policy according to process requirement.
- Dell server hardware support for various clients.
Project Assignee/Technical Support Engineer
TCS Ltd (CMC Ltd)
05.2005 - 04.2012
- Provided remote assistance over 1000 clients, ensuring timely resolution of software and hardware concerns.
- Responsible for installation, maintenance and configuration of customer servers and networking devices.
- Installation and maintenance of laptops, desktops, and printers.
- Deploying, configuring and maintaining network equipment that supported LAN/WAN activities.
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Engineering - Computer Science
Indian Institution of Engineers
India 06.2011 - 01.2014
Govt. Engineering Diploma -
Board of Technical Education
India 04.2001 -
Skills
Operating System Administration
Hardware Break-Fix
Asset Management
Incident Management
Security Protocols
Team Collaboration
Problem-solving abilities
Network Administration
Storage Administration
Intel based Dell/HP servers and IBM X series servers
Cisco routers, switches and D-Link switches
Firewall (Cyberoam, SonicWALL, Fortinet) Network configuration and management
Windows/Linux Administration
Virtualization
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Certification
MCSE
Timeline
Data Center Engineer
Etisalat by E&
03.2023 - Current
IT Technician
Harmony Atelier
10.2018 - 02.2023
Data Center/Associate Technical Support Engineer
TACME LLC
02.2016 - 10.2018
Senior IT Service Engineer
EXEL Computers
01.2014 - 01.2016
Associate Engineer /Dell DCSE Engineer
HCL Infosystems Ltd
05.2012 - 11.2013
Bachelor of Engineering - Computer Science
Indian Institution of Engineers
06.2011 - 01.2014
Project Assignee/Technical Support Engineer
TCS Ltd (CMC Ltd)
05.2005 - 04.2012
Govt. Engineering Diploma -
Board of Technical Education
04.2001 -
Similar Profiles
Kolikineni SushmaKolikineni Sushma
Senior Software Analyst at ETISALAT BY E&Senior Software Analyst at ETISALAT BY E&
Mohammad Ovesh PatelMohammad Ovesh Patel
Sales Executive at Etisalat by e&Sales Executive at Etisalat by e&
Jesslyn MirandaJesslyn Miranda
Marketing Specialist at Etisalat by e&Marketing Specialist at Etisalat by e&
Roy ThomasRoy Thomas
Agile Scrum Master /Demand Planning Manager at Etisalat by e&Agile Scrum Master /Demand Planning Manager at Etisalat by e&
Saber MohamedSaber Mohamed
Swimming coach at Fujairah Martial Arts ClubSwimming coach at Fujairah Martial Arts Club