Bairavi Manoharan

• Provide expert guidance on document management processes and best practices.
• Develop, maintain, and ensure the accuracy of documentation for internal teams and customers.
• Handle escalated tickets related to document concerns and provide timely resolutions.
• Offer consultation and training to all teams regarding document processes and inquiries.

• Resolve complex payment Inquiries escalated by tier 1
• Provide consultations and guidance to Tier 1 team on advanced payment concerns.
• Collaborate with internal teams to optimize payment processes and enhance customer satisfaction.
• Document, track, and report payment issues, trends, and solutions in CRM systems.

• Identify target industries and organization by working closely with the sales & marketing teams
• Prospect into target organization using a range of outbound sales tools, campaigns, events and referrals
• Gain a deep understanding of Builder’s Unique Selling Points and communicate these effectively
• Integrating new hires into the company culture while providing them with the resources they need to be successful in their roles.

• Identify and reach decision-makers at target companies
• Qualify and nurture new leads into revenue through well planned and executed efforts
• Manage and track leads via CRM/Outreach while maintaining accurate and up to date records

Note : Dealt with C level Prospects across UK & Ireland

• Lead Gen and Funnel Building by extensive outbound Reachouts
• Planning and Running Digital Campaigns along with the Marketing Team
• Giving product Demonstrations for prospective clients and converting them

• Build and Increase Knowledge on all Freshworks Products
• Accountable for engaging in Calls, Chats, and Emails with all prospective customers\
• Identify needs of the prospect, clarify relevant questions and understand if there are immediate opportunities available for sales engagement
• Maintain accurate records of all activities in the CRM.
• Accountable for meeting and exceeding monthly qualified lead objectives and quotas

• Managed daily tasks, ensuring SLA compliance and accurate product details in the Amazon catalog
• Created and optimized product pages, resolving defects and improving supply chain processes
• Collaborated with US vendors and inventory managers to maintain up-to-date and accurate website content

• Managed lead acquisition, project coordination, and account management
• Handled author queries and ensured timely task assignment to the production team, meeting deadlines efficiently