BAKHEETA ALAMERI
Abu Dhabi
Summary
Driven professional with proven expertise in clerical support and maintaining confidentiality, honed at M B T Restaurants Management L.L.C. Excelled in database entry and customer service, significantly enhancing customer satisfaction at Thiqa Insurance Company. Skilled in Microsoft Office applications and typewriting, adept at transforming challenges into solutions through excellent verbal and written communication.
Overview
9
9
years of professional experience
Work History
Administrative Clerk
M B T Restaurants Management L.L.C
06.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
Customer Service Officer
Thiqa Insurance Company
05.2015 - 05.2018
- Answer and not delay phone calls; to be able to provide good service to others.
- Dealing with complaints in a way that satisfies the customer.
- Renewal of the customer card.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
AL Mafraq High School
Abu Dhabi, United Arab Emirates06.2010
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Excellent usage of windows operations systems
- Excellent knowledge of microsoft office applications
- Excellent knowledge of typewriting
Timeline
Administrative Clerk
M B T Restaurants Management L.L.C
06.2023 - Current
Customer Service Officer
Thiqa Insurance Company
05.2015 - 05.2018
High School Diploma -
AL Mafraq High School
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