Summary
Overview
Work History
Education
Skills
Timeline
Generic

BAKHEETA ALAMERI

Abu Dhabi

Summary

Driven professional with proven expertise in clerical support and maintaining confidentiality, honed at M B T Restaurants Management L.L.C. Excelled in database entry and customer service, significantly enhancing customer satisfaction at Thiqa Insurance Company. Skilled in Microsoft Office applications and typewriting, adept at transforming challenges into solutions through excellent verbal and written communication.

Overview

9
9
years of professional experience

Work History

Administrative Clerk

M B T Restaurants Management L.L.C
06.2023 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.

Customer Service Officer

Thiqa Insurance Company
05.2015 - 05.2018
  • Answer and not delay phone calls; to be able to provide good service to others.
  • Dealing with complaints in a way that satisfies the customer.
  • Renewal of the customer card.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.



Education

High School Diploma -

AL Mafraq High School
Abu Dhabi, United Arab Emirates
06.2010

Skills

  • Clerical Support
  • Maintaining confidentiality
  • Verbal and written communication
  • Database entry
  • Excellent usage of windows operations systems
  • Excellent knowledge of microsoft office applications
  • Excellent knowledge of typewriting

Timeline

Administrative Clerk

M B T Restaurants Management L.L.C
06.2023 - Current

Customer Service Officer

Thiqa Insurance Company
05.2015 - 05.2018

High School Diploma -

AL Mafraq High School
BAKHEETA ALAMERI