Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Additional Information
Timeline
Hi, I’m

B Akhil Chandran

Administrative Associate
MBZ, Abu Dhabhi
B Akhil Chandran

Summary

Organized and dedicated Administrative Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
years of professional experience
5
years of post-secondary education
7
Certificates
4
Languages

Work History

Lifecare Hospital, Mussafah (VPS)
Abu Dhabhi

Guest Relation Executive
10.2021 - Current

Job overview

  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Surveyed guests to check for areas in need of improvement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Registering customers through SAP and checking their insurance eligibility and insurance policy for further services and procedures.
  • Daily Auditing of insurance and claims in order to reduce errors.
  • Maintaining reports and compiling documents through MS office.

Athena Global Education
Kerala

Operations Associate
06.2021 - 10.2021

Job overview

  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Monitored progress of variety of projects to resolve issues that arose.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Educated employees on company policy and kept employee handbook current.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.

Tour Hub Destination
Kerala

Junior Tour Executive
12.2020 - 05.2021

Job overview

  • Participated in team-building activities to enhance working relationships.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.

BYJU’S The Learning App
Kerala

Business Development Associate
07.2020 - 09.2020

Job overview

  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Converted quality leads into sales.

Education

APJ Abdul Kalam Technological University
India

MBA from Marketing & Human Resourse Management
06.2018 - 07.2020

University Overview

University of Kerala
India

BBA from Tourism And Travel Management
05.2015 - 05.2018

University Overview

Kendriya Vidyalaya
Indiai

from Higher Secondary (CBSE)
05.2014 - 04.2015

University Overview

Skills

    Team player

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Accomplishments

Accomplishments
  • Swimming (National level 2012-13)
  • Multi Adventure Sports (National Adventure Foundation -2012)
  • Rajyapuraskar Scout (2015)
  • Professional Students' Summit/2019 Additional Skill Acquisition Programme
  • Leadership Training Camp (Department of Student Services)
  • Declamation (District Level) (2019)
  • College Individual Champion Sports (2018)

    • Management Fest

  • Best Management Team YAMISTHA 2k19 (First prize)
  • Best HR Team - All India Management Fest Luminance 2k19 (First Prize)
  • Best Management Team - National Level Management Fest UNIMAQ 2k18 (Second prize)
  • Best Management Team KAMPFER 2k18 pro (Third prize)


Software

SAP

Drupal

Jira

MySQL

G Form

Word

Excel

Powerpoint

Java NetBeans

Certification

Certified specialist in Digital Marketing

Interests

Computer & Technology

Sports

Travelling

Music

Water polo

Volunteering

Additional Information

Additional Information

Positions & Responsibilities


  • Association of Intellectual Management Students (AIMS)- Secretary
  • “Le EMPEROZ” National Level Management Fest - Coordinator
  • College Union (KITTS)- General Secretary
  • National level Conference on Responsible Tourism collaboration with Dept. of Tourism-Coordinator
  • International Tourism Day (Trivandrum)- Coordinator 2015-2018
  • Kendriya Vidyalaya- House Captain
  • Kendriya Vidyalaya Co-Curricular Activity Vice Captain
  • Swimming National Level- Team leader Ernakulam Region
  • Rajyapuraskar Scout (National Level)- Team leader Trivandrum cluster.

Timeline

Guest Relation Executive
Lifecare Hospital, Mussafah (VPS)
10.2021 - Current
Operations Associate
Athena Global Education
06.2021 - 10.2021
Junior Tour Executive
Tour Hub Destination
12.2020 - 05.2021

Certified specialist in Digital Marketing

08-2020
Business Development Associate
BYJU’S The Learning App
07.2020 - 09.2020

Certified specialist in Data Science and Analytics

07-2020

Certified Course in Microsoft Excel

07-2020

The Fundamentals of Digital Marketing

08-2019

Airport Operations (IATA)

06-2018
APJ Abdul Kalam Technological University
MBA from Marketing & Human Resourse Management
06.2018 - 07.2020
University of Kerala
BBA from Tourism And Travel Management
05.2015 - 05.2018
Kendriya Vidyalaya
from Higher Secondary (CBSE)
05.2014 - 04.2015

Computer Hardware (Basics)

04-2013

Web Designing (Basics)

04-2013

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B Akhil ChandranAdministrative Associate