BAKI MABELLE NFOR
Revenue Host
Dubai
Summary
Customer Care Services
Objective
Diligent Customer Service Representative bringing top-notch skills in oral and written
communication, active listening and analytical problem-solving skills. Able to enhance
customer experiences by employing service-oriented behaviors, understanding customer
desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Revenue Host
500ft Investment LLC
Dubai
12.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked with loss prevention in monitoring shopper behavior.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Informed customers of current store promotions to encourage additional sales purchases.
- Located merchandise across various stores to address customer needs.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Increased sales and customer satisfaction through personalized servicing.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Generated advertising brochure for vendor use.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
Ride and Attraction Operator/ Customer Service
Warner Bros World Abu Dhabi
Abu Dhabi
08.2021 - 10.2022
- Responsible for monitoring and attending to the park rides, including boarding and securing passengers
- Responding promptly to customer inquiries
- Communicating with customers through various channels while acknowledging and resolving customers’ complaints
- Delivering a consistent high level of guests’ service to embody the park service excellence guidelines.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Cameroon AIRPORT RAMP OPERATIONS
01.2019 - 01.2021
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored social media and online sources for industry trends
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Customer Relations/ Marketing Officer
AREA INSURANCE SA
06.2017 - 09.2019
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Answered customer telephone calls promptly and in appropriate manner
- Entered customer interaction details in office systems to track requests, document problems and record solutions offered
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Achievements
- Formally commended for excellent service
- Made suggestions for customer feedback processes with Management
Education
Certificate in Customer Service Management - undefined
Franco Hotel Customer Training and Development Institute
Certificate in Team Development and customer Services - undefined
SEFOR Training and Management Institute
Cameroon Certificate - Microsoft Office Specialist (MOS) - undefined
Paul’s Computer Institute
Higher National Diploma - Journalism and Mass Communication
Siantou Higher Institute of Business and Technology
HND - undefined
Skills
MS Office proficiencyundefined
Timeline
Revenue Host
500ft Investment LLC
12.2022 - Current
Ride and Attraction Operator/ Customer Service
Warner Bros World Abu Dhabi
08.2021 - 10.2022
Cameroon AIRPORT RAMP OPERATIONS
01.2019 - 01.2021
Customer Relations/ Marketing Officer
AREA INSURANCE SA
06.2017 - 09.2019
Certificate in Customer Service Management - undefined
Franco Hotel Customer Training and Development Institute
Certificate in Team Development and customer Services - undefined
SEFOR Training and Management Institute
Cameroon Certificate - Microsoft Office Specialist (MOS) - undefined
Paul’s Computer Institute
Higher National Diploma - Journalism and Mass Communication
Siantou Higher Institute of Business and Technology
HND - undefined
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