Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Freelance Adjunct Roles
Timeline
Generic

Bakul Kapoor

Cloud Solutions Architect & Technical Trainer
Abu Dhabi

Summary

Experienced Learning & Development (L&D) leader with a decade of expertise in designing and executing impactful training programs. Skilled at aligning learning strategies with organizational objectives, boosting workforce competencies, and driving performance enhancements through data-driven insights and collaboration with stakeholders. Demonstrated proficiency in technical training, cloud upskilling, and delivering enterprise L&D solutions across various industries and global locations.

Overview

13
13
years of professional experience
10
10
Certifications
2
2
Languages

Work History

Manager – Learning & Development

PriceWaterhouseCoopers (PwC)
07.2022 - Current
  • Designed and rolled out strategic L&D policies.
  • Conducted thorough training needs assessments and skill gap analyses.
  • Ensured program alignment with corporate and operational goals.
  • Supported budget forecasting and optimization.
  • Delivered 60+ training interventions across business units.
  • Led a high-impact global training program for PwC Germany.
  • Managed company-wide onboarding programs for new hires.
  • Improved vendor efficiency and learning ROI.

Cloud Specialist

Dhatatech Pte. Ltd. (NityoInfotech Payroll)
06.2021 - 03.2022
  • Delivered cloud workshops tailored to technical teams.
  • Ensured strategic alignment of cloud learning content.
  • Measured program effectiveness via feedback and metrics.
  • Conducted 10+ technical sessions with 90%+ satisfaction ratings.
  • Spearheaded cloud adoption initiatives for new enterprise clients.

Senior Technical Trainer / Consultant

NetCom Learning India Pvt Ltd
09.2019 - 06.2021
  • Customized technical training programs for clients.
  • Conducted gap analysis and learning path development.
  • Continuously improved course content and delivery.
  • Enhanced outcomes for Fortune 500 clients across APAC.
  • Delivered programs for U.S. government agencies including DoD, Pentagon, USPD, and NASA.

Senior Corporate Trainer

Koenig Solutions Pvt Ltd
01.2016 - 08.2019
  • Delivered corporate training across various industries in the GCC.
  • Collaborated with client institutions on L&D planning.
  • Monitored program effectiveness and learner feedback.
  • Trained 500+ professionals in the UAE and GCC.
  • Delivered L&D solutions to clients including Mashreq Bank and Aramco.

Technical Support Officer

Convergys India Pvt. Ltd.
04.2014 - 10.2014
  • Resolved technical issues with Microsoft Office Suite.
  • Handled technical support calls from U.S. and Canadian clients.

Technical Support Officer

TCL Global Services
06.2012 - 03.2014
  • Resolved issues related to Microsoft Windows environments.
  • Took ownership of client requests and contributed to operational improvements.

Education

Bachelor of Computer Applications -

Mangalam School of Management and Technology

Skills

Experience with AWS solutions

Certification

AWS Certified Security – Specialty

Personal Information

  • Date of Birth: 05/10/91
  • Nationality: Indian
  • Visa Status: Family-sponsored, transferable visa

Freelance Adjunct Roles

  • Faculty, Lithan Academy, Singapore, Singapore
  • Freelance Trainer, Global Knowledge & Technically Learning

Timeline

Manager – Learning & Development

PriceWaterhouseCoopers (PwC)
07.2022 - Current

Cloud Specialist

Dhatatech Pte. Ltd. (NityoInfotech Payroll)
06.2021 - 03.2022

Senior Technical Trainer / Consultant

NetCom Learning India Pvt Ltd
09.2019 - 06.2021

Senior Corporate Trainer

Koenig Solutions Pvt Ltd
01.2016 - 08.2019

Technical Support Officer

Convergys India Pvt. Ltd.
04.2014 - 10.2014

Technical Support Officer

TCL Global Services
06.2012 - 03.2014

Bachelor of Computer Applications -

Mangalam School of Management and Technology

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Bakul KapoorCloud Solutions Architect & Technical Trainer