Bakul Kapoor
Cloud Solutions Architect & Technical Trainer
Abu Dhabi
Summary
Experienced Learning & Development (L&D) leader with a decade of expertise in designing and executing impactful training programs. Skilled at aligning learning strategies with organizational objectives, boosting workforce competencies, and driving performance enhancements through data-driven insights and collaboration with stakeholders. Demonstrated proficiency in technical training, cloud upskilling, and delivering enterprise L&D solutions across various industries and global locations.
Overview
13
13
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Manager – Learning & Development
PriceWaterhouseCoopers (PwC)
07.2022 - Current
- Designed and rolled out strategic L&D policies.
- Conducted thorough training needs assessments and skill gap analyses.
- Ensured program alignment with corporate and operational goals.
- Supported budget forecasting and optimization.
- Delivered 60+ training interventions across business units.
- Led a high-impact global training program for PwC Germany.
- Managed company-wide onboarding programs for new hires.
- Improved vendor efficiency and learning ROI.
Cloud Specialist
Dhatatech Pte. Ltd. (NityoInfotech Payroll)
06.2021 - 03.2022
- Delivered cloud workshops tailored to technical teams.
- Ensured strategic alignment of cloud learning content.
- Measured program effectiveness via feedback and metrics.
- Conducted 10+ technical sessions with 90%+ satisfaction ratings.
- Spearheaded cloud adoption initiatives for new enterprise clients.
Senior Technical Trainer / Consultant
NetCom Learning India Pvt Ltd
09.2019 - 06.2021
- Customized technical training programs for clients.
- Conducted gap analysis and learning path development.
- Continuously improved course content and delivery.
- Enhanced outcomes for Fortune 500 clients across APAC.
- Delivered programs for U.S. government agencies including DoD, Pentagon, USPD, and NASA.
Senior Corporate Trainer
Koenig Solutions Pvt Ltd
01.2016 - 08.2019
- Delivered corporate training across various industries in the GCC.
- Collaborated with client institutions on L&D planning.
- Monitored program effectiveness and learner feedback.
- Trained 500+ professionals in the UAE and GCC.
- Delivered L&D solutions to clients including Mashreq Bank and Aramco.
Technical Support Officer
Convergys India Pvt. Ltd.
04.2014 - 10.2014
- Resolved technical issues with Microsoft Office Suite.
- Handled technical support calls from U.S. and Canadian clients.
Technical Support Officer
TCL Global Services
06.2012 - 03.2014
- Resolved issues related to Microsoft Windows environments.
- Took ownership of client requests and contributed to operational improvements.
Education
Bachelor of Computer Applications -
Mangalam School of Management and Technology
Skills
Experience with AWS solutions
Azure cloud services
Microsoft 365
Knowledge of various LMS platforms
Cloud Security
Enterprise Solutions
Virtual Training
Digital learning development
Structured training presentation
Program development
Certification
AWS Certified Security – Specialty
Personal Information
- Date of Birth: 05/10/91
- Nationality: Indian
- Visa Status: Family-sponsored, transferable visa
Freelance Adjunct Roles
- Faculty, Lithan Academy, Singapore, Singapore
- Freelance Trainer, Global Knowledge & Technically Learning
Timeline
Manager – Learning & Development
PriceWaterhouseCoopers (PwC)
07.2022 - Current
Cloud Specialist
Dhatatech Pte. Ltd. (NityoInfotech Payroll)
06.2021 - 03.2022
Senior Technical Trainer / Consultant
NetCom Learning India Pvt Ltd
09.2019 - 06.2021
Senior Corporate Trainer
Koenig Solutions Pvt Ltd
01.2016 - 08.2019
Technical Support Officer
Convergys India Pvt. Ltd.
04.2014 - 10.2014
Technical Support Officer
TCL Global Services
06.2012 - 03.2014
Bachelor of Computer Applications -
Mangalam School of Management and Technology