BALACHANDRAN AR
Summary
Effective Senior Logistics Coordinator and CSR with a focus on building strong client relationships through proactive communication. Coordinates logistics operations, ensuring timely and accurate shipping for all clients. Delivers exceptional customer support across multiple channels, enhancing overall client experience.
Overview
12
12
years of professional experience
Work History
SENIOR LOGISTICS COORDINATOR & CSR
DSV x DB Schenker LLC, Dubai, United Arab Emirates
JAFZA, DUBAI, United Arab Emirates
03.2022 - Current
- Customer Consultation and Quoting: The process begins with communication with the client to understand their shipping needs. This includes providing timely and accurate quotations based on requirements, negotiating rates, and confirming the booking with an airline or carrier.
- Documentation Preparation: A crucial activity is preparing and processing all necessary documentation. This includes commercial invoices, packing lists, Waybills, Certificates of origin, and any required export licenses or dangerous goods declarations.
- Compliance and Regulation: Ensuring strict adherence to international export laws, customs requirements, and specific airline regulations is a primary responsibility. This includes handling specialized cargo like hazardous materials (dangerous goods) or oversized items.
- Cargo Preparation and Booking: Coordinating the proper packaging of goods to ensure security and compliance, arranging pickup from the shipper's facility, and booking the space with the selected airline or carrier.
- Customer Service Representative General support via phone, email, chat.
Administrative Assistant (Ocean & Air Movement)
Mohebi Logistics LLC, Dubai, United Arab Emirates
JAFZA, DUBAI, United Arab Emirates
12.2018 - 05.2021
Logistics Admin (Land Movement)
Gulf Agency Company GAC, Dubai
DUBAI, United Arab Emirates
03.2015 - 11.2018
Warehouse Assistant
Gulf Agency Company GAC, Dubai
DUBAI, United Arab Emirates
02.2014 - 03.2015
Education
Graduation (B. Com)
PA FIRST GRADE COLLEGE
MANGALORESkills
- Customer relationship management
- Compliance adherence
- Cargo handling
- Shipping logistics
- Supply chain coordination
- Documentation management
- Project management
- Customer service
- Positive attitude
Software
- MS Office Package
- DUBAI TRADE PORTAL - E MIRSAL 1&2
- TMS - STAR & ITMS, DAWIN
- ERP
Language
- English, Hindi, Malayalam, Tamil & Kannada
DRIVING LISENCE
- UAE Valid Driving Permit: 4523811
Timeline
SENIOR LOGISTICS COORDINATOR & CSR
DSV x DB Schenker LLC, Dubai, United Arab Emirates
03.2022 - Current
Administrative Assistant (Ocean & Air Movement)
Mohebi Logistics LLC, Dubai, United Arab Emirates
12.2018 - 05.2021
Logistics Admin (Land Movement)
Gulf Agency Company GAC, Dubai
03.2015 - 11.2018
Warehouse Assistant
Gulf Agency Company GAC, Dubai
02.2014 - 03.2015
Graduation (B. Com)
PA FIRST GRADE COLLEGE