BALAKRISHNAN UNNI
Dubai,Uae
Summary
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management. With excellent communication, organization ,Leadership and co-ordination skills, possessing more than 15 years of professional experience in general service and body shop operations with Authorized Dealerships and Multi Brands Car Service Centers.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Senior Service Advisor
Europcar
Dubai, UAE
2022.12 - Current
Senior Service Advisor
AG CARS SERVICES LLC
Dubai , UAE
2019.11 - 2022.11
Service Supervisor
EMARAT - FASTTRACK
Dubai, UAE
2015.12 - 2019.10
Service Consultant
DYNATRADE AUTOMOTIVE GROUP LLC
Al Ain City, Abu Dhabi
2013.01 - 2015.12
Service Advisor
SAUD BAHAWAN AUTOMOTIVE LLC
Muscat , Oman
2012.06 - 2012.12
Service Team leader
AMANA TOYOTA, Toyota Dealer
Kerala , India
2009.01 - 2012.05
Service Advisor
AMBAL AUTO - Suzuki Dealer
Coimbatore , India
2007.09 - 2008.12
Education
Diploma - Automobile engineering / Automobile technology
SNGIT
COIMBATORE INDIA 2004.04 - 2007.04
Executive MBA - MARKETING MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
CHENNAI - INDIA 2018.02 - 2019.02
Skills
- Adaptable to the changes in the field as and when applicable
- Team Management
- Communication skills
- Adaptability
- Revenue Growth
- Strong logical and analytical skills
- Team Development
- Broad understanding of current automotive terms and systems
- Customer service
- Complaint resolution
- Sales expertise
- Time management
- Problem-solving
- Customer-focused
Accomplishments
- Toyota Service advisor skill contest in south zone
- Certified as Master Service Advisor from Toyota
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Advanced
computer Proficiency
SAP , ORACLE , DYNAMICS NAV , AS 400 , CTDMS , MS OFFICE & EXCEL
Personal Information
- Passport Number: H7917194
- Date of birth: 06/04/86
- Nationality: Indian
- Marital Status: Married
TRAININGS ATTENDED
- SUZUKI ADANCED SERVICE TRAINING AT AMBAL AUTO COIMBATORE , INDIA – SUZUKI
- SIX MONTHS IN-DEPTH PRODUCT TRAINING (INHOUSE & FIELD) AT DEALERSHIP
- MARUTI SUZUKI BASIC , TECHNICAL & CUSTOMER CARE TRAINING AT CHENNAI - 2007
- SUZUKI PRODUCT TRAINING AND , DZIRE LAUNCH TRAINING AT CHENNAI
- SERVICE ADVISOR ADVANACED TRAINING, LEVEL 1 & LEVEL 2 AT CHENNAI – 2008
- CUSTOMER SERVICE’ TRAINING AT TOYOTA KIRLOSKAR MOTOR PVT LTD, INDIA , BANAGALORE -2009
- SERVICE ADVISOR TRAINING , PRODUCT & CUSTOMER MANAGEMENT – Toyota Kirloskar Motors ( TKM ) - MANPOWER MANAGEMENT SKILLS’ AT TOYOTA DEALERSHIP - INDIA
- SOLITE BATTERY PRODUCT - TRAINING PROGRAM ,- A Map , Dubai
- ATTENDED PROGRAMS ON DEVELOPMENT OF HUMAN BEHAVIOUR / IMPROVEMENT IN PERSONNAL SKILLS DURING TENURE WITH DIFFERENT ORGANISATIONS.
Timeline
Senior Service Advisor
Europcar
2022.12 - Current
Senior Service Advisor
AG CARS SERVICES LLC
2019.11 - 2022.11
Executive MBA - MARKETING MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
2018.02 - 2019.02
Service Supervisor
EMARAT - FASTTRACK
2015.12 - 2019.10
Service Consultant
DYNATRADE AUTOMOTIVE GROUP LLC
2013.01 - 2015.12
Service Advisor
SAUD BAHAWAN AUTOMOTIVE LLC
2012.06 - 2012.12
Service Team leader
AMANA TOYOTA, Toyota Dealer
2009.01 - 2012.05
Service Advisor
AMBAL AUTO - Suzuki Dealer
2007.09 - 2008.12
Diploma - Automobile engineering / Automobile technology
SNGIT
2004.04 - 2007.04